Directorate for Public Governance


Skills for a High Performing Civil Service

Civil servants make an important contribution to national growth and prosperity. Today, however, digitalisation and more demanding, pluralistic and networked societies are challenging the public sector to work in new ways. This report looks at the capacity and capabilities of civil servants of OECD countries. It explores the skills required to make better policies and regulations, to work effectively with citizens and service users, to commission cost-effective service delivery, and to collaborate with stakeholders in networked settings. The report also suggests approaches for addressing skills gaps through recruitment, development and workforce management.

Published on September 11, 2017

In series:OECD Public Governance Reviewsview more titles


Executive summary
Public sector skills in the search for public value
Towards a highly skilled civil service
The skilled civil service of the future
Core skills for public sector innovation
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