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Civic Space Review of Portugal

Towards People-Centred, Rights-Based Public Services

The Civic Space Review of Portugal provides an in-depth analysis of the national legal frameworks, policies, institutions, and practices relevant to civic space protection, with an emphasis on harnessing user input to facilitate people-centred public service reforms. The Review assesses three key areas: 1) protecting the civic freedoms and information environment that create the conditions for public service reforms; 2) strengthening stakeholder and citizen participation in the process; and 3) moving towards more inclusive, accessible and people-centred public service design and delivery. The two case studies and concrete recommendations in the review offer a tangible path towards more inclusive, participatory public services that place citizens at their core.

Available from December 11, 2023

In series:OECD Public Governance Reviewsview more titles

TABLE OF CONTENTS

Foreword
Abbreviations and acronyms
Executive summary
Introduction to civic space and public service reforms in Portugal
Leveraging civic space to advance public service reforms in Portugal
Creating the conditions for people-centred services in Portugal
The enabling environment for participation in service design and delivery in Portugal
Towards more inclusive, accessible and people-centred public service design and delivery in Portugal
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