Skills for the future health workforce
Preparing health professionals for people-centred care
The landscape of health services delivery is undergoing significant transformation
from fragmented and disease-centred toward integrated and people-centred care. Health
workers find themselves at the centre of this transformation that demands from them
commensurate changes in the skill-set employed in day-to-day practice, among other
challenges. The paper identifies transversal (core) skills that are becoming increasingly
crucial for all front-line health workers to reap the potential benefits of people-centred
care, such as better patient and population outcomes, higher productivity, and higher
retention/job satisfaction combined among the workers themselves. These transversal
skills include interpersonal skills, such as person-centred communication, interprofessional
teamwork, self-awareness and socio-cultural sensitivity, as well as analytical skills,
such as adaptive problem solving to devise customised care for individual persons,
system thinking, openness to continuous learning, and the ability to use digital technologies
effectively. Recognising the need to prepare health professionals for meeting the
dual challenges of technically and emotionally complex healthcare workplace is a prerequisite
to building and maintaining resilient and resourceful health workforce. This paper
provides also a brief overview of skills assessment methods and tools that could be
used to evaluate the effectiveness of health workforce policies and suggests a skills
assessment strategy to evaluate the impact of reforms on the skills and performance
of health workforce.
Published on February 02, 2021
In series:OECD Health Working Papersview more titles