Drivers of Trust in Public Institutions in New Zealand

In New Zealand, the government’s response to the COVID-19 crisis is considered effective as it protected people’s lives with limited disruption to society and the economy. A key factor in achieving these results was a focus on collective goals, grounded in the high-trust relationship that exists between New Zealanders and their public institutions. Still, high levels of trust should not be taken for granted. As new challenges emerge and old ones reappear, people in New Zealand expect the government to build on the lessons from the pandemic to improve service delivery and the resilience of public institutions. This report provides recommendations for further strengthening trust, including making public services more responsive, integrating long-term thinking into policy making, countering the spread of mis- and disinformation and reinforcing New Zealand’s integrity system.

Published on February 28, 2023

In series:Building Trust in Public Institutionsview more titles


Executive Summary
Trust and Public Governance in New Zealand
Institutional trust and its drivers in New Zealand
Competence and trust in New Zealand
Values and trust in New Zealand
Annexes4 chapters available
Complementary figures on comparative levels of trust
Comparison OECD Trust Survey and New Zealand Survey
Detailed results of the econometric analyses
Additional question implemented in New Zealand Survey
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