Drivers of Trust in Public Institutions in New Zealand
In New Zealand, the government’s response to the COVID-19 crisis is considered effective
as it protected people’s lives with limited disruption to society and the economy.
A key factor in achieving these results was a focus on collective goals, grounded
in the high-trust relationship that exists between New Zealanders and their public
institutions. Still, high levels of trust should not be taken for granted. As new
challenges emerge and old ones reappear, people in New Zealand expect the government
to build on the lessons from the pandemic to improve service delivery and the resilience
of public institutions. This report provides recommendations for further strengthening
trust, including making public services more responsive, integrating long-term thinking
into policy making, countering the spread of mis- and disinformation and reinforcing
New Zealand’s integrity system.
Published on February 28, 2023
In series:Building Trust in Public Institutionsview more titles