Amidst rapid digitalisation, many countries are increasingly moving towards ‘cashless’ or ‘cash-lite’ environments. While this development provides benefits for many, evidence indicates that it also raises risks for some consumers, especially those who may be vulnerable or who cannot—or prefer not to—transact digitally. This paper presents the impact of digitalisation on access to cash and summarises policies and measures enacted to ensure access to and acceptance of cash.
Safeguarding consumers’ access to cash in the digital economy
Policy considerations and approaches
