Retail financial services markets are characterised by a wide range of consumer choices, benefits and risks. Many financial products and services are technically complex, infrequently purchased and have a significant risk of consumer detriment. To ensure that access and use of financial products and services meet the interests and needs of consumers, financial consumer protection, financial literacy and financial inclusion are essential. Building on the G20 Policy Note on Financial Well-being, this paper focuses on the role of these policy areas in advancing financial well-being, which has recently emerged as a policy objective, among others, both nationally and internationally.
