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OECD Report on Public Communication

The Global Context and the Way Forward

The first OECD Report on Public Communication: The Global Context and the Way Forward examines the public communication structures, mandates and practices of centres of governments and ministries of health from 46 countries, based on the 2020 Understanding Public Communication surveys. It analyses how this important government function contributes to better policies and services, greater citizen trust, and, ultimately, stronger democracies in an increasingly complex information environment. It looks at the role public communication can play in responding to the challenges posed by the spread of mis- and disinformation and in building more resilient media and information ecosystems. It also makes the case for a more strategic use of communication by governments, both to pursue policy objectives and promote more open governments, by providing an extensive mapping of trends, gaps and lessons learned. Finally, it highlights pioneering efforts to move towards the professionalisation of the government communication function and identifies areas for further research to support this transition.

Available from December 21, 2021

TABLE OF CONTENTS

Foreword
Executive summary
Redefining the role of public communication in an evolving information ecosystem
Towards a more effective use of public communication: Key governance pillars
Evidence-based and data-driven public communication
Evaluating public communication
Communicating in an evolving and fast-paced digital age
Public communication responses to the challenges of mis- and disinformation
Communication applications for openness and improved public policies and services
Methodology
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