Innovation received via the European Prize for Innovation in Public Administration
Published On: 03 June 2014
Organisation: Prizztech Ltd
Level of government: Regional/State government
Sector: General public services, Health
Type: Communication, Methods
Launched in: 2009
Living Lab offers a solution to the challenge of finding new and cost-efficient ways of producing services for an ageing population in the functional Public-Private-People partnership. Living Lab is a new, innovative structure which combines different stakeholders in order to test and develop user-driven products for elderly people and elderly care.
Citizens (elderly people, relatives and elderly care professionals) have participated actively in the product development and usability testing processes. The testing of welfare technologies took place in real life contexts, i.e. in elderly people’s homes.
The Living Lab Model has provided information of the latest technology solutions for public health care to support procurement, improved nursing processes and the technological skills of elderly care personnel, increased cooperation between elderly people, relatives and nursing personnel and supported home care.
It has also improved business opportunities, developed user-driven innovations and facilitated cooperation between municipalities, business and other stakeholders.
Develop staff capacity, Improve effectiveness, Improve service quality, Improve social equity, Improve user satisfaction
Elderly people, Government bodies, Government staff
TUPA is an ERDF-funded project which aims at strengthening the operation of multidimensional homecare support groups created within the project “Wellbeing Living Lab.” These support groups aim to find well-being technology and service-based solutions to the challenges of elderly people living at home. The aim of the groups is to enable elderly people to live independently at home for as long as possible.
The objective of the project is to exchange good practices and models on active and healthy aging on European level. The aim is to disseminate and take them into use in Tampere Region.
Key themes: Active ageing and preventive operations models; uilisation of culture, art and music in preventive senior services; community spirit and participation of elderly; communal living for seniors; possibilities of technology and social innovations in active ageing; Living Lab operations model.
Information and experiences about technology
3-6 month pilots/technology in a real-life context provided excellent information about usability.
Users are more motivated to use technology solutions when they have had the opportunity to influence the products to match their needs.
The idea of the Living Lab was created with the cooperation of the social and health services of the City of Pori, based on their needs to find more efficient models for elderly care. Prizztech Ltd has also wanted to provide a new product development environment for welfare technology companies.
The purpose has been to test and develop technological solutions in order to provide a better quality of life and dignity for elderly people as well as improving safety, preventing loneliness and supporting elderly people to live at home.
A model for testing welfare technology solutions was created at the beginning of the project: The Living Lab on Wellbeing Services and Technology. The model and procedures have been developed further during the projects based on stakeholders’ feedback as well as the perceptions and experiences of the projects’ employees.
Special interest groups have been brought together to design and implement the Living Lab Model.
Living Lab - User-driven wellbeing in Satakunta (1 April 2012 - 30 September 2014):
The Living Lab on Wellbeing Services and Technology (1 December 2009 - 30 April 2012):
There have been some challenges with welfare technology suppliers. It is important to make clear rules and contracts with welfare technology companies and the testing environments
The elderly care professionals have participated actively in the usability testing processes, product development and service design.
The partnership between Prizztech Ltd and the City of Pori has enabled the creation of a new innovation platform for developing user-driven technology.
There have been three independent projects (one in every region) focusing on a different perspective under the same theme. As a result of this innovative cooperation, three models for testing and developing welfare technology were created. The cooperation enabled dissemination of the experiences and good practices between the partners.
The first project was implemented in three regions in Finland (Satakunta, South-Ostrobothnia and Tampere) by Pori Regional Development Agency Ltd (from 1 April 2012 Prizztech Ltd), South-Ostrobothnia Health Technological Development Centre and Tampere University of Applied Sciences.
In the Living Lab, the public sector has offered a product development platform for welfare technology companies. The Living Lab has empowered users as developers and enhanced multidimensional cooperation between various stakeholders. This cooperation (Public-Private-People) has enabled the user-driven and needs-driven development of welfare technology innovations for elderly care.
The Living Lab cooperation and the testing process have been considered valuable and successful for all the stakeholders. The Living Lab has improved the public sector’s knowledge of welfare technology and increased efficiency through product testing processes before procurement. At the same time, the private sector’s understanding of elderly care has increased and the user-driven product development has enhanced the competitiveness of welfare technology suppliers. Multidimensional cooperation produces better technology solutions for elderly people and elderly care.
The Living Lab Model requires an active network of different stakeholders. Participation in the Living Lab has been made easy and effortless for public sector and welfare technology suppliers.
The testing of welfare technology is systematic and professional. The Living Lab requires a coordinator who is responsible for the whole testing process including negotiations, contracts, plans, questionnaires for all the target groups, coordination of technology testing, meetings, documentation, feedback analysis, reports and communication etc.
The Living Lab on Wellbeing Services and Technology project was nominated as a finalist in the RegioStars 2013 Competition in the category of INCLUSIVE GROWTH: Social innovation: creative responses to societal challenges. The RegioStars Competition is organised annually by the European Commission. In this competition the European Commission seeks the most innovative projects and best practices from the European Union.
Examples of tested and developed technology solutions: