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Published On: 10 June 2014
Organisation: Pirkanmaa Hospital
Level of government: Regional/State government
Type: Methods, Public Service
Launched in: 2012
Overall development time: 8 months
The cardboard hospital provides an opportunity for staff and architects to meet with patients - as users of the hospital environment and services - and co-create the infrastructure. The central idea is that by constructing physical spaces, one is situated in the environments through all senses, thus enabling new ideas and their evaluation. Through prototyping activities that aim for a concrete end-result, the cross-disciplinary group has to negotiate differing needs in a constructive way.
The props work as representations that can be combined to achieve different elements of hospital spaces (walls, screens, tables, benches, ICT etc.) and they were coated with a film that allowed writing on them. The hospital management, architects and staff are able to co-construct a vision and requirements for future hospital environments through group discussions, visualisations and quick exercises.
Develop staff capacity, Improve effectiveness, Improve efficiency, Improve service quality, Improve user satisfaction
Elderly people, General population, Government staff
There is a physical prototyping lab situated in USA, which tests architectural plans for hospitals. However, their methodology comprises of collecting feedback from staff, not the ideation phase and not from patients.
Architects, managers and developers understand more easily the treatment process, the needs of patients and staff, which enables a quicker designing process.
Includes the patients in the design process, which supports the development of customer-centric hospital space and service development practices.
The need for the method arose from the strategic aim of the hospital to put the patient in the centre of the operations. The innovation was a result of participatory design method expertise, set design expertise (based on the expertise of one of the researchers) and the forward thinking capability of the organisation.Design time: 6 months
The pilot was based on tight collaboration between two designers and good project management. The leading Designer and set designer worked in collaboration with a manager and doctor from the hospital. Together they developed small prototypes of the workshop place.
Overall cost of the pilot: EUR 30 000, which includes materials, transportation, food and beverages (this figure does not include the indirect cost for employee work time for planning and workshops).Implementation time: 3 weeks
Coming up with the right kinds of props and estimating the needed amount, which was countered through testing the concept with peers and through miniature scale models.
Switching from discussion and ideation to physical prototyping, which can be countered with efficient facilitation.
Architects were involved in prototyping workshops.
Aalto University School of Art, Design and Architecture was behind the development and implementation of the concept and provided the prototyping space.
Funding was received from the Finnish Innovation Fund Sitra for the development of the method.
The overall pilot can be considered a success. However, it was noticed that this kind of prototyping space should be an on-going process, taking place parallel with the building planning process.
As soon as publications are finalised, the method will be described in detail on the documentation web page: www.designforhealthcare.blogspot.com