Financial Consumer Protection


28 September 2017 - Melbourne, Australia
2017 Asia/Pacific Financial Consumer Protection Seminar

Co-hosted by the Australian Securities and Investments Commission and the OECD with support of the Japanese Government, this annual seminar brought together high-level officials and experts to address the financial consumer protection risks in an increasingly digital and financial world.

Behavioural economics and financial consumer protection

15/03/2017 - This working paper looks at the application of behavioural economics in the area of financial consumer protection and how numerous governments are testing and implementing its application for policies promoting financial consumer protection. It highlights the opportunity for behavioural economics to help provide cost-efficient ways of making policy more effective at promoting positive outcomes for consumers.


The global financial crisis highlighted the need for more effective financial consumer protection measures as consumers face more sophisticated and complex financial markets. The availability of information has grown both in quantity and complexity and the pace of change, in terms of new product developments, product innovations, and technological advances, has increased dramatically.


Building and maintaining consumer confidence and trust in financial markets promotes efficiency and stability and helps to create positive outcomes for both financial institutions and their customers.


The OECD is working on how to enhance financial consumer protection, which includes determining what is required to help consumers gain the confidence, knowledge, information, security and choices they need to enable them to fully participate in financial markets.


ASIC-OECD Asia/Pacific Financial Consumer Protection Seminar, 28 September 2017, Melbourne, Australia


SEBI-OECD Asia Seminar: Emerging Trends in Financial Consumer Protection Across Asia, 4-5 February 2016, Mumbai, India


OECD/FCA conference on consumer financial protection, London, 23-24 September 2015


G20-World Bank-OECD conference on empowering consumers of financial products and services, Moscow, 15-16 June 2013


Seminar on the evolution of financial consumer protection and education in Asia, 13-14 December, Hong Kong-China



Behavioural economics and financial consumer protection


Financial Literacy and Consumer Protection: Overlooked Aspects of the Crisis / français


Policy Framework for Effective and Efficient Financial Regulation: General Guidance and High-Level Checklist | français


G20/OECD Task Force on Financial Consumer Protection

The Task Force is currently focused on supporting the implementation of the High-level Principles.

G20 High-level Principles on Financial Consumer Protection

In February 2011, the G20 called on the OECD, the Financial Stability Board (FSB) and other relevant international organisations to develop common principles on consumer protection in the field of financial services. These principles were endorsed at the G20 meeting on 14-15 October 2011.

Effective approaches to support the implementation of the remaining G20 High-Level Principles of Financial Consumer Protection and addendum, submitted to G20 Finance Ministers and Central Bank Governors, Cairns, 21 September 2014


Update report on effective approaches to support the implementation of the High-level Principles and Annex, submitted to the G20 Saint Petersburg Summit on 5-6 September 2013


G20 High-level Principles on Financial Consumer Protection


G20 finance ministers agree new principles to boost financial consumer protection | version française


Communiqué of the G20 Finance Ministers and Central Bank Governors, 15 October 2011


Speeches by Angel Gurría at the G20-OECD High-level seminar on financial consumer protection, 14 October 2011


Angel Gurría speaks to G20 about financial consumer protection, 4 November 2011, Cannes


Online public consultation on draft high-level principles on financial consumer protection 1-31 August 2011



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