Given the increasingly digital environment for financial products and services, now further accelerated by responses to the COVID-19 pandemic, and the potential for digitalisation to support greater financial inclusion and inclusive growth, effective financial consumer protection is more important than ever. It is equally important that the policies and approaches developed and adopted by financial consumer protection authorities evolve and adapt in line with the changing environment.
Financial Consumer Protection Policy Approaches in the Digital Age
Protecting consumers' assets, data and privacy
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