Digital Government Outlook 2026: Chile
Table of contents
This country note presents an overview of the digital government landscape in Chile drawing on the results of the 2025 OECD Digital Government Index (DGI) and the 2025 OECD OURdata Index. The note outlines key policy developments in the country observed during the assessment period. It aims to inform policy dialogue and support Chile in advancing a whole-of-government approach to digital transformation in the public sector.
In the 2025 edition of the OECD Digital Government Index, Chile attained a score of 0.79, above the OECD average of 0.70. This represents a 0.39 increase since 2023 (Figure 1).
Chile recorded higher scores in User-Driven (0.90), Data-driven Public Sector (0.87), Digital by Design (0.86) and Proactiveness (0.81), compared with OECD averages of 0.71, 0.74, 0.75, and 0.67, respectively. It also matched the OECD average in Government as a Platform (0.71). These results show that Chile has made substantial progress in placing user needs at the centre of service design, leveraging data for decision-making, and integrating digital technologies into government operations.
Chile scored below the OECD average in Open by Default (0.56 vs 0.59). This means that Chile still has room for improvement in promoting the openness and transparency of government data and decision-making processes.
In the 2025 edition of the OECD OURdata Index, Chile attained a score of 0.48, below the OECD average of 0.53 (Figure 2). This represents a 0.35 increase since 2023.
Chile recorded a higher score in Data availability (0.59) compared with the OECD average of 0.53, reflecting progress in broadening the range of government datasets made available to the public. Government support for data re-use (0.41) was close to the OECD average of 0.40.
Chile scored below the OECD average in Data accessibility (0.45 vs 0.67). This means that Chile has room for improvement in enhancing the accessibility of open data through open formats, metadata standards, and machine-readable publication practices.
Chile has established a comprehensive digital government governance structure. The Secretariat of Digital Government leads digital policy under the Digital Transformation Strategy of the State. Co-ordination is ensured through the Secretariat and a Steering Committee, with external input from the Permanent Advisory Council for the Modernization of the State, including civil society and academic representatives.
A structured training strategy supports digital transformation across Chile’s public sector. The Training Strategy defines theoretical and methodological guidelines, segmented training pathways by profile (from management to IT teams), and a multi-channel delivery approach. It aims to strengthen digital talent, facilitate adaptation to new working conditions, and ensure alignment with the Digital Transformation Law and broader government strategy.
Chile’s public sector data strategy is guided by a comprehensive long-term vision. The Data Strategy of the State Administration sets out a roadmap towards data-driven government by 2030, built on three pillars: ecosystem development for data governance, people for skills and capabilities, and technology for digital public infrastructure. It is supported by a biannually updated action plan.
While Chile performs well in areas such as value proposition and financing, broader components of its digital investment framework could be strengthened. In particular, a dedicated GovTech strategy, ex-post cost-benefit analysis, impact evaluation methodology, and project monitoring are not yet in place. Developing these capabilities could strengthen oversight and accountability across the investment lifecycle.
Strong performance across several dimensions of human-centred services in Chile is not yet fully matched by mechanisms to assess the impact of digital tools on service quality or by standardised approaches to measuring transaction costs. Reinforcing these capabilities could support more evidence-based improvements to service delivery.
The OECD Digital Government Outlook (DGO) provides a comprehensive assessment of digital government policies across OECD Members and accession candidate countries. It draws on the results of the 2025 OECD Digital Government Index (DGI) and the 2025 OECD Open, Useful and Re-usable Data (OURdata) Index to evaluate progress and identify persistent gaps in digital transformation across the public sector.
The DGI assesses the enabling foundations for digital transformation across six dimensions: Digital by Design, Data-driven Public Sector, Government as a Platform, Open by Default, User-Driven and Proactiveness. Rather than measuring the digitalisation of specific services, the DGI focuses on the strategies, policy levers, implementation practices and monitoring mechanisms that enable coherent, whole-of-government digital transformation.
The OURdata Index benchmarks the robustness of open government data policies across three pillars: data availability, data accessibility and government support for data re-use. It supports policymakers in monitoring the design and implementation of national open government data policies.
Both indices were developed with OECD Member countries through the OECD Working Party of Senior Digital Government Officials (E-Leaders) and approved by the OECD Public Governance Committee.
Figure 1: The 2025 DGI OECD average does not include Germany and the United States. 2025 data cover the period from 1 January 2023 to 31 December 2024. The 2023 OECD average does not include Germany, Greece, Slovakia, Switzerland and the United States. 2023 data cover the period from 1 January 2021 to 31 October 2022. The composite score is the unweighted average of the six-dimension scores.
Figure 2: The 2025 and 2023 OURdata Index OECD average does not include Denmark, Hungary and the United States. 2025 data cover the period from 1 January 2023 to 31 December 2024. 2023 data cover the period from 1 January 2020 to 31 December 2021. The composite score is the unweighted average of the three-pillar scores.
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The full book is available in English: OECD (2026), Digital Government Outlook 2026: From Foundations to Transformational Impact, OECD Publishing, Paris, https://doi.org/10.1787/0496b2bc-en.
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