This report explores the opportunities and challenges of the adoption of artificial intelligence (AI) tools to improve citizen participation. To do so, it builds on desk research and analysis of 50 AI use cases in citizen participation processes from 22 OECD Member and partner countries.
It proposes a typology of applications to help government officials and practitioners navigate the landscape of AI tools for participation based on their needs and the challenges they face. The report also provides insights on emerging trends in the adoption of AI tools for participation, analyses the related risks, and outlines relevant mitigation strategies that allow governments to steer the trustworthy adoption of the technology.
