Centre for Entrepreneurship, SMEs, Regions and Cities
SME digitalisation to “Build Back Better”
Digital for SMEs (D4SME) policy paper
This policy paper aims to improve understanding on how SMEs responded to the COVID-19
crisis and adapted to the new environment, and how different players in their ecosystems
are contributing to their digital transition. The first part of the paper sets the
scene on the digital transformation of SMEs, by providing an overview of key trends
in SME uptake of digital technologies across OECD countries. The second part of the
paper focuses on some of the main trends emerging from - or being strongly accelerated
by - the COVID-19 crisis, including access to digital infrastructure, e-commerce and
teleworking. The third and last section discusses international practices in SME digitalisation
policies and presents original evidence from the “rescue” and “recovery” packages
launched by OECD governments to face the crisis; as well as case studies and qualitative
evidence from private-sector programme provided by partners of the Digital for SMEs
Global Initiative (D4SME).