This publication sets out the updated "G20/OECD High-Level Principles on Financial Consumer Protection” (Principles), which have been reviewed 10 years after they were developed. The revisions incorporate policy developments over the past 10 years, including digitalisation, sustainable finance, financial well-being and high-level lessons learnt from the response to the COVID-19 pandemic, so the Principles continue to represent global best practices and are forward-looking.
