This Digital Government Review of Türkiye explores how the Government of Türkiye can
use digital technology and data to help the public sector become more responsive,
resilient and proactive. It evaluates the efforts made so far by Türkiye in achieving
digital government maturity by looking at governance, institutional capacities, digital
skills, public service design and delivery, enabling building blocks and the strategic
management and use of data. The review provides policy recommendations intended to
help the Government of Türkiye fully benefit from digital technologies and data to
realise the potential of the digital age in transforming the public sector and the
services provided to the public.
Establishing institutional capacity to implement digital government
Support the development and implementation of a dedicated digital government strategy in order to transform ambitious plans into concrete actions at the whole-of-government level.
Strengthen the use of common policy levers including business cases, project management, procurement of ICT/digital projects and financial management tools to facilitate steering and co ordination of digital investments across the public sector by the DTO.
Improve the legal and regulatory framework to anchor digital transformation efforts and support the transition from e-government to digital government.
Embedding digital skills and capability in the public sector
Create a work environment in the public sector that includes better communications, a flatter organisational structure to promote faster and better decision-making, more collaboration opportunities, a learning culture and more flexible working policies.
Ensure that public servants at all levels – including in leadership positions – develop the adequate digital literacy and confidence to lead a successful digital transformation.
Set up a recruitment strategy to attract the necessary digital talents and offer a transparent reward system, professional growth and mobility opportunities, while building a work environment to accommodate these changes.
Creating user-driven value in proactive public service design and delivery
Recognise the political, organisational, technical and societal context within which public service design and delivery takes place and use those insights to shape a tailored response to the needs and priorities of individual organisations to achieve transformation.
Embrace the opportunities of digital transformation to create a more proactive and user-driven culture within the Turkish public sector.
Cementing building blocks and shared services for improved capabilities
Revise the governance processes for funding and assuring the quality of public service design and delivery.
Clearly define an inclusive approach to providing access to public services that accounts for the relationship between analogue and digital experiences and seeks to minimise digital divides, recognise accessibility needs and champion digital inclusion.
Encourage the use of shared building blocks and common resources as part of the curated Government as a Platform ecosystem.
Moving towards a data-driven public sector
Define and strengthen the leadership and vision for establishing a data-driven public sector in Türkiye.
Support institutions in applying data to generate value by establishing communities of practice, investing in training and resources, defining standards for data sharing and incentivising data application.
Commit to the trustworthy management and use of data in the public sector by promoting the role of ethics, transparency, privacy and security.