Access to justice is a cornerstone of democratic resilience and trust in public institutions. The OECD has long supported its Members and Partners in strengthening justice systems so that they better serve people, societies and economies. This Toolkit responds to countries’ demand for practical guidance on how to turn the 2023 OECD Recommendation of the Council on Access to Justice and People-Centred Justice Systems into concrete action.
The Toolkit is part of the OECD’s broader programme of work on Public Governance, including the Building Trust and Reinforcing Democracy Initiative. It complements the OECD’s efforts to promote effective, transparent and accountable institutions, including work on trust in government, digital transformation of the public sector and evidence-based policymaking. Developed in consultation with OECD Members, Partners, experts and stakeholders from across the justice chain, the Toolkit provides a structured approach to support reforms that make justice more accessible, affordable and responsive.
By organising guidance around five components – purpose and culture; the design and delivery of services; governance infrastructure; people empowerment; and planning, monitoring and evaluation – the Toolkit offers countries a practical resource for assessing their systems, identifying good practices and implementing reforms. It also highlights innovative approaches from across the world to address persistent justice gaps, promote equality and empower people to manage their legal and justice needs.
This publication underlines the OECD’s commitment to advancing access to justice, and to supporting countries in building justice systems that work for everyone.