Low levels of staffing create significant challenges for Ireland. Through a 2018 internal study, DCAD identified that HQ staff numbers declined 25% over the previous ten years (DFAT Evaluation and Audit Unit, 2018[6]). Recent hires have restored staffing to 2012 levels, but the level of funding in constant terms is already significantly higher in 2018 than it was 2012.12 In A Better World, Ireland explicitly acknowledges that growing the ODA budget requires investment in capacity. Indeed, low staffing is a risk for partner engagement and grant management. Moreover, relying on the very high intrinsic motivation of staff increases risks for their well-being. DCAD also continues to depend on junior professional interns as temporary replacements for core staff. Despite the challenges, Ireland has not yet developed a medium‑term staff plan as the 2014 peer review recommended.
Staff and partners alike express concern at high levels of turnover, which affect the level and quality of engagement. The percentage of staff who are in their current position less than two years is 82%, whereas a three to four-year rotation cycle should lead to a ratio of between 50% and 67%. One-day inductions are systematic, but only for new hires and limited to providing information on administrative matters and introducing colleagues. Staff are required to complete a handover note, and the SAGM makes settling in easier, but further investment may be required in on-boarding of staff who are assuming new positions. This would be particularly important in the case of staff without a development background who start working in DCAD.
Ireland does not yet have clarity on how to match skills and jobs. Three types of staff are recruited to DFAT in Ireland: diplomats (who must rotate), generalists (who may rotate) and development specialists (who must rotate among development positions). While this division suggests that development specialists fill all posts that are related to development co-operation, the practice at headquarters is quite different. Diplomats, generalists and development specialists all work in DCAD, including in identical functions. At higher levels, development specialists have also successfully been promoted into diplomatic positions outside DCAD or become ambassadors. As staff have a strong sense of the difference between categories, greater clarity on each category’s purpose could contribute to greater staff cohesion. The forthcoming management review offers an opportunity for this to be addressed. DFAT management, which seeks to broaden skillsets through greater mobility across functions, has aligned the pay scales of development specialists and civil service grades, facilitating mobility and enhancing opportunities. This could significantly enhance skillsets that are relevant for development on issues such as diplomacy, conflict prevention, trade and collaboration with line ministries. However, DFAT has not yet clarified how it intends to take advantage of a specific background in development, or whether it requires deep technical expertise in house on particular issues.
If Ireland wants to deliver against the objectives of A Better World, it will require more dedicated expertise for its priorities. At present, only one person at DFAT headquarters leads on each of the areas of gender, climate, food, governance and the private sector. While humanitarian assistance is covered by a distinct unit, its staff mostly focus on programme management. Dedicated staff for its priorities would allow Ireland to deepen its expertise, learn across the system, provide targeted advice to staff and engage partners more effectively.
Access to training is not systematic. Ireland regularly provides training on administrative topics. It also reached some staff through a specific training on gender equality but has not invested in systematic training on other issues. Moreover, staff do not always take advantage of training due to time constraints, leading to significant unmet training needs13 (Government of Ireland, 2019[7]).
DFAT has made good progress on gender equality in leadership. Across development specialist grades, there are slightly more women than men, including in senior management and postings abroad. In the entire department, many more positions are filled by women than men. However, fewer women than men in total are posted abroad. Through its gender and diversity committee DFAT is looking at the reasons for this disparity. There are clear incentives such as subsequent cross-postings for taking on posts in challenging locations. However, support for expatriate spouses is still limited.14 DFAT has recognised it can do more to promote diversity in staffing and adopted a specific action plan to support diversity and equality in 2018.
Local staff are highly valued as a critical element of Irish development co-operation. Local staff make up 25% of the total co-operation workforce and manage grants, inform political dialogue, bring technical expertise and local knowledge, and hold institutional memory. As seen in Ethiopia, they are empowered to represent Ireland, and partners value their quality engagement (Annex C).
Working conditions for local staff are good, with potential for better consultation at headquarters level. As seen in Ethiopia, satisfaction with working conditions, integration and a sense of being appreciated are strong factors supporting retention. Contracts apply the more beneficial clauses of either Irish or local law, overtime work is compensated, and salaries are increased regularly in line with agreed pay scales and procedures. Ireland also invests in the skills development of local staff, enabling training opportunities (including abroad) identified through the annual performance management process. Nevertheless, opportunities for career progression are limited15 and Ireland has limited flexibility on salary for particularly competitive posts (e.g. regional experts). Some staff therefore take up opportunities to grow elsewhere. As a good practice, the Irish Embassy in Ethiopia solicited and reflected comments from local staff on staff administration. DFAT headquarters set up a local staff helpdesk in 2018 and holds an annual meeting of local heads of administration. It could reflect how it gives local staff an opportunity to be heard on human resources policies that affect them, for instance by consulting local staff representatives.
Implementing the DFAT human resources strategic action plan and the management review present an opportunity to address challenges. DFAT would greatly benefit from identifying the skills, expertise and staffing levels needed to implement A Better World and establishing a timeline for staff to be hired, integrated and systematically trained. The Human Resources Strategic Action Plan 2019-2022 sets out all the important issues: workforce planning, skills needs assessments, enhancing retention in areas of turnover, gender and diversity, and better training for all staff. The forthcoming management review is an ideal opportunity to address constraints, engage with staff and ultimately ensure a structure that is fit for purpose to deliver on A Better World.