4.1. Satisfaction, accessibility, responsiveness and quality of healthcare services
4.2. Satisfaction, accessibility, responsiveness and quality of education
4.3. Trust, accessibility, responsiveness, and quality of justice services
4.4. Satisfaction with public administrative services
4.5. Strategies and institutional organisation for public administrative services delivery
4.6. Roles and responsibilities for public administrative services design and delivery
4.7. Seamless and accessible public administrative services
4.8. Measurement, engagement and improvement of public administrative services