This report presents examples of digital government services, including approaches to digital public infrastructure, provided by G7 members and Ukraine, aimed at improving access to and enhancing the user experience of public services. It also explores key enablers, such as government strategies and leadership, along with human-centered approaches to designing digital government services that prioritises users and their rights, needs and preferences. Prepared at the request of the Italian 2024 G7 Presidency and G7 members, the report shared insights that can guide future initiatives within the G7 and other international fora on digital government. The report was officially launched at the G7 Digital and Technology Ministerial Meeting in Como, Italy, on October 15, 2024.
