There has been much discussion about the state of competition in digital markets over the past decade (OECD, 2022[31]). Several factors have been discussed as altering competitive dynamics compared to traditional markets, including the existence of multi-sided networks, strong network effects and feedback loops, economies of scale and scope, and zero monetary prices on at least one side of the market.11 These features may combine to create high barriers to entry and expansion, making incumbents entrenched and difficult to displace. Given their potential significance regarding how competition will evolve, this is therefore a useful lens from which to consider agentic AI, and in particular possible barriers to entry and expansion. At the same time, agentic AI is a new technology and therefore it is not necessarily the case that the frameworks that worked for other digital technologies will apply to it, with some arguing that it requires a different, more cautious approach from competition authorities (Colangelo, 2026[41]).
As with other digital technologies, the barriers to entry and expansion for agentic AI are likely to be strongly affected by whether there are incumbency advantages that offer benefits to scale and adjacent operations. If rivals cannot access these benefits, while entry may technically be possible, it may make significant expansion difficult. This can be particularly true if users do not spread their demand across multiple suppliers (i.e. multi-home) but instead select one main provider. While it remains to be seen whether users of agentic AI prefer sole or multi-supply, there appear to be some frictions for users having multiple suppliers. This may be particularly true for industrial or enterprise users where security, integration and training issues raise the costs of using more than one system. However, consumers could also exhibit preferences for single suppliers for example if the interfaces take time to adjust to or if inputting preferences takes time and cannot easily be interchanged between services.12
A key distinction of AI, including agentic AI, compared to other digital technologies is the non-negligible marginal cost that comes from the compute required to run queries on generative AI models (OECD, 2024[10]), suggesting that economies of scale may not be as significant compared to some digital technologies with near zero marginal costs.13 Nonetheless, while setting-up agentic AI systems may be considered a fixed cost, potentially providing economies of scale, this fixed cost is likely smaller than training generative AI models. Further, with increased inference costs as volumes increase, and potentially increasing costs in verification and quality assurance of outputs, it is unclear how the costs of supplying agentic AI itself will scale. Further, as noted above agentic AI links closely to other layers of the value chain and there may be significant economies of scale in supplying various inputs to agentic AI, such as in cloud computing services, in generative AI models or through distribution methods. Such scale is particularly relevant in the context of vertical relationships noted above.
Agentic AI suppliers may also derive potential scale benefits beyond the spreading of fixed costs. For example, if agentic AI systems become important intermediaries for commercial activity providers serving more users may aggregate demand and thereby acquire stronger bargaining power. Agranat and Gal (2025[42]), argue that this could create a reinforcing loop in which stronger bargaining power enables suppliers to secure more favourable terms, attracting further users and strengthening their market positions.
Another feature of digital markets has been the importance of data including the benefits gained from economies of scope and feedback effects (OECD, 2022[31]). Economies of scope may apply to agentic AI systems if operating in adjacent markets provides advantages to suppliers. For example, a firm operating a search engine or productivity service may be able to reuse assets (such as data on user behaviour) from those activities to reduce the costs of their agentic AI service. Such advantages, if realised, may make it harder for stand-alone suppliers to compete on equivalent terms.
Agentic AI systems may also give rise to new forms of user-specific data, such as consumer preferences or accumulated organisational knowledge. Beyond training data and conventional customer information, deployed agentic systems may develop histories of interactions, workflows, approvals, preferences and operational procedures associated with a particular organisation for their users. The ability for users to take data with them if they move suppliers could be especially important for agentic AI services (Hunt, Chissell and Mawar, 2025[34]). Where such information is difficult to export or reuse with alternative providers, switching costs could increase and incumbent agentic AI suppliers may benefit from a degree of lock-in. One example is at the enterprise level, where data security is likely to be a major factor in selecting suppliers, and firms will require confidence in the security of any data transfers. Conversely, interoperability and portability mechanisms that allow users to transfer agent memories, configurations and operating histories may reduce dependence on individual suppliers and support contestability. As discussed in earlier OECD work, the competitive significance of such effects will depend on whether the information is unique, transferable and important for effective competition (OECD, 2026[12]).
High-quality data created by the use of agentic systems could also potentially create feedback loops which enhance the quality of agentic AI systems and enhance their ability to provide meaningful and reliable outputs for users. This could occur for agents destined for individual consumers, such as commercial agentic AI, as incumbents learn how to navigate consumer search behaviour and preferences, or with sector specific or industrial applications, that gradually become tailored to the individual firm. For industrial and enterprise users, having access to operational workflow data and organisational knowledge could provide a strategic resource for product refinement. Feedback loops are perhaps most likely when user experiences with a system create unique data that allows user-specific service improvement, for example on what service features users most value or information that allows an improved product. Bostoen and Krämer (2026[16]) argue that whilst feedback effects could be less relevant to generative AI or AI assistants due to their reliance on pre-trained foundation models, as agentic AI is more likely to rely on reinforcement learning and persistent memory, the ability to learn good and bad outcomes could be important for improving the quality of agentic AI offerings.
Stucke and Ezrachi (2017[43]) raised the potential for significant network effects in the context of digital assistants as early as 2017, arguing that as more users operate on a digital assistant, more services will seek to be available on it, attracting more users, etc. It is currently unclear how substantial direct network effects will be for agentic AI, although there could be more potential for indirect network effects, particularly if commercial agentic AI develops such that it operates with platform-like tendencies matching users with suppliers. If there are costs to access an agentic AI system operating as a platform, in particular for sellers, this would likely give rise to indirect network effects since more users attract more sellers, and so forth.