8:30-9:00. Welcome coffee
📹 9:00-10:15. Opening plenary (live webcast)
Master of ceremonies: Valerie Thys (Read My Lips)
Opening remarks: Mathias Cormann, OECD Secretary-General
High-level dialogue on consumer policy in the age of AI: Enabling trust, innovation, competitive markets and growth
This opening discussion will explore how consumer policy can enable trust, innovation, competitive markets and growth.
Moderator: Jerry Sheehan, Director, OECD Directorate for Science, Technology and Innovation
Discussion:
- Michael McGrath, EU Commissioner for Democracy, Justice, the Rule of Law and Consumer Protection
- Pablo Bustinduy, Minister of Social Rights, Consumer Affairs and the 2030 Agenda, Spain
- Dyah Roro Esti Widya Putri, Vice-Minister of Trade, Indonesia
- Frank Schwabe, Parliamentary State Secretary, Federal Ministry of Justice and Consumer Protection, Germany
- Fernando Blanco Muiño, Undersecretary for Consumer Protection and Fair Trade, Secretariat of Industry, Commerce and SMEs, Ministry of Economy, Argentina
10:15-10:45. Group photo and coffee break
10:45-12:00. Session 1: Opportunities and risks of AI-powered marketing (by invitation only)
This session will focus on key consumer benefits from AI-powered marketing, such as personalisation, choice, savings, as well as related risks, such as deceptive practices, fraud and scams including deepfakes, exploitation of different groups, with a focus on concrete impacts. The discussion will also consider consumer policy and enforcement approaches to address the challenges and the role of cross border and cross-policy co-operation, with areas such as competition and privacy policy.
Keynote address: Christoph Busch, Professor of European Private and Business Law and Director of the European Legal Studies Institute, University of Osnabrück, Germany
Moderator: Andrew Hadley, Chair, OECD Committee on Consumer Policy
Speakers:
- Jeong Boreum, Director General for Consumer Policy, Korean Fair Trade Commission (KFTC)
- Christopher Mufarrige, Director of the Bureau of Consumer Protection, United States Federal Trade Commission
- Monika Namysłowska, Professor of Law and Head of the Department of European Economic Law University of Lodz, Poland
- Finn Myrstad, Director of Digital Policy, Norwegian Consumer Council
- Business representative to be confirmed
12:00-13:30. Lunch hosted by Germany's Federal Ministry of Justice and Consumer Protection (BMJV)
13:30-14:45. Session 2: Impact of products incorporating AI on consumer health and safety (by invitation only)
This session will focus on the impacts of AI products with growing prevalence, such as AI chatbots, AI toys and emerging consumer robots, with a focus on concrete benefits such as real-time hazard detection, adaptive learning and health risks such as physical and mental health, unpredictable behaviour and dependence. The discussion will also consider product safety policy and enforcement approaches to address the challenges, and the role of cross-border and cross-policy co-operation with areas such as consumer policy, competition, health, online safety and AI governance.
Keynote address: Jeannie Marie Paterson, Professor of Law (Consumer Protection and Emerging Technology), and co-founding Director of the Centre for Artificial Intelligence and Digital Ethics (CAIDE), Melbourne Law School, Australia
Moderator: Will Creswell, Chair, OECD Working Party on Consumer Product Safety
Speakers:
- Hubert Gambs, Deputy Director-General, Directorate-General for Justice and Consumers, European Commission
- Alessandra Weyandt, Coordinator for Regulation and Conformity Assessment, Brazil’s National Institute of Metrology, Standardization and Industrial Quality (INMETRO)
- Willard Mwemba, Chief Executive Officer, Competition and Consumer Commission, Common Market for Eastern and Southern Africa (COMESA)
- Rocio Concha, Director of Policy and Advocacy, Which?, United Kingdom
- Business representative to be confirmed
14:45-15:00. Coffee break
15:00-16:15. Session 3: Use of AI in consumer policy and enforcement (by invitation only)
The session will focus on examples of current and possible future uses of AI, e.g. to detect deceptive or fraudulent practices – including those that are themselves AI-enabled – and unsafe products or enable more efficient complaint handling and dispute resolution mechanisms. The discussion will also address challenges such as data quality and availability, accuracy of tools, resource constraints, transparency, accountability for AI-assisted decisions, ways to overcome them and lessons learnt.
Keynote address: Jeeyeon Sah, Assistant Professor in the Department of Consumer Science, Seoul National University, Korea
Moderator: Catriona Lowe, Deputy Chair, Competition and Consumer Commission, Australia
Speakers:
- Alberto De Franceschi, Professor of Private Law, University of Ferrara, Italy
- Jeeyeon Sah, Assistant Professor in the Department of Consumer Science, Seoul National University, Korea
- Representative from Asia-Pacific Economic Cooperation (APEC), represented by the Institute for the Defence of Competition and Intellectual Property, Peru (INDECOPI)
- Martyna Derszniak-Noirjean, Director, International Cooperation Office, Office of Competition and Consumer Protection, Poland and representative of the International Consumer Protection and Enforcement Network (ICPEN)
- Wimonrat Rukkhaworakul Teriyapirom, Director of International Cooperation Division, Office of the Consumer Protection Board (OCPB), Thailand
- Business representative to be confirmed
16:15-16:30. Coffee break
16:30-17:45. Session 4: Global perspectives (by invitation only)
This session will bring together senior representatives from partner economies, civil society, industry and other international fora to share experiences on seizing the opportunities and addressing emerging consumer risks from growing use of AI in global consumer markets.
Keynote address: Representative of the Association of Southeast Asian Nations (ASEAN)
Moderator: Maria Carolina Corcione Morales, Professor of the Department of Civil Law, Universidad Externado de Colombia and Board member of the Colombian Consumer Protection Institute
Speakers:
- Hardin Ratshisusu, Deputy Commissioner, National Consumer Commission of South Africa
- Nidhi Khare, Secretary, Department of Consumer Affairs, Ministry of Consumer Affairs, Food & PD, India
- Irakli Lekvinadze, President, International Consumer Protection and Enforcement Network (ICPEN)
- Consumers International representative to be confirmed
- Business representative to be confirmed
17:45-17:55. Closing session
18:00-19:30. Reception
