Valuing Convenience in Public Transport

The experience of transport systems users, in terms of comfort, reliability, safety and above all convenience, is critical in determining demand for transport services, at least when there is a choice of alternative ways to travel. Convenience is one of the strongest attractions of the private car for passenger transport. For users of public transport, convenience is also clearly important but not always clearly defined and not often measured in designing transport systems or monitoring their operating performance. In many situations, an increase in public transport convenience reduces the unit costs of travel (euros/dollars per hour or cents per minute) and so provides benefits equivalent to an increase in travel speed. This report focuses on convenience and its importance to the user experience. It reviews operational definitions of convenience, evidence for the willingness of users to pay for convenience and the use of indicators to assess and improve the convenience of public transport, with a view to making it more effective and more competitive.  

Published on December 24, 2014Also available in: French

In series:ITF Round Tablesview more titles


Executive Summary
Summary of discussions
Measuring and valuing convenience
Valuation of urban rail service
Valuing convenience in public transport in the Korean context
Crowding on public transport for Île-de-france
List of participants
Powered by OECD iLibrary