More resilient public administrations after COVID-19
Lessons from using the Common Assessment Framework (CAF) 2020
The COVID-19 crisis was a significant stress test for public administrations, challenging
- like never before - the capacity of public sector organisations to respond to emergencies
while achieving their goals and priorities. It also provided a unique learning opportunity,
as public sector organisations adapted to new circumstances and permanently changed
the way they interacted, operated, and delivered services.
This policy paper provides a comprehensive analysis of the responses and adaptations
of public sector organisations to the COVID-19 crisis, with a focus on 11 EU Member
States (Austria, Belgium, Bulgaria, Croatia, Greece, Italy, Poland, Portugal, the
Slovak Republic, Slovenia, and Spain). It assesses the resilience of public sector
organisations through the lens of the Common Assessment Framework (CAF) model, a quality
management tool used across EU Member States and beyond to self-evaluate organisational
operations and performance.