People and businesses make everyday decisions – such as using transport, buying food, or choosing housing – that can pose a risk to health, safety, and the environment. Ensuring the safety of products and services for consumers is first and foremost the responsibility of the government. However, governments rely on a multitude of institutions that work to ensure citizens can trust these products and services. Where governments manage risks through policy and regulatory interventions, they are often complemented by institutions that define standards and ensure consistent measurements; independently and competently assess conformity with the standards (conformity assessment and accreditation); and keep an eye on the market (market surveillance).
This standards and quality assurance system can be complex and is facilitated by a collaboration between government-recognised public bodies (e.g. National Standard, Accreditation and Metrology bodies, government departments for consumer safety, etc.) and private sector bodies (e.g. certification bodies), together called “quality Infrastructure” (QI). This system of standards and quality assurance exists in some form in most countries, is strongly connected to government and policy implementation, and supports the functioning of the economy and global trade. This report explores the key features of and interrelations between regulation, standards, and quality assurance, to understand how this QI system supports the design and delivery of regulation to tackle global challenges, and how government can enable and optimise a national QI system. The report includes a checklist to help governments create a more effective and efficient system of standards, measurement, and quality assurance that is fit for the future.