This report was prepared by the OECD Directorate for Public Governance (GOV), under the leadership of Director, Marcos Bonturi.
The report was produced by the Observatory of Public Sector Innovation (OPSI) in the OECD Reform of Public Sector Division (GOV/RPS).
It benefitted from the strategic orientation and revisions of Marco Daglio, Acting Head of Division and lead of the Observatory of Public Sector Innovation Team.
The report was written by Piret Tõnurist, Project Manager, Observatory of Public Sector Innovation, OECD, and Justin W. Cook, Senior Lead for Strategy at the Finnish Innovation Fund, SITRA and Member of Rhode Island School of Design, in collaboration with Oriana Romano, Policy Analyst, CFE/CITY, OECD (Chapter 4: Case Study 7). Jamie Berryhill, Policy Analyst, Observatory of Public Sector Innovation, OECD, helped collect data for Case study 4. The report benefitted from input and comments from the Open Government and Digital Government teams in particular Claudia Chwalisz, Alessandro Bellatoni, Craig Matasick, Barbara Ubaldi, Joao Vasconcelos, Jacob Arturo Rivera Perez and Benjamin Welby. Special thanks go to Charles Baubion from the Risk Team for reviewing the report from risk and uncertainty perspective.
The authors are grateful to Liv Gaunt for editorial support, and to all the case owners who shared their experiences and reviewed the case analyses. The report also benefitted from the expertise of the Network of OPSI National Contact Points.
This project has received funding from the European Union’s Horizon Research 2020 research and innovation programme under grant agreement No 671526. This project would not have been possible without the support of the innovators and change makers in government that gave their time to participate in the study