| ADR | Alternative Dispute Resolution |
| AI | Artificial Intelligence |
| CALC | Canada’s Community Advocacy & Legal Centre |
| CEPEJ | Commission européenne pour l’efficacité de la justice / European Commission for the Efficiency of Justice |
| COVID -19 | Corona Virus Disease of 2019 |
| EU | European Union |
| FOAM | Fast Online Appeals Management |
| GDP | Gross Domestic Product |
| GLC | General Legal Confidence |
| HiiL | The Hague Institute for Innovation of Law |
| LAW | Perceived Relevance of Law |
| LGSCO | Local Government and Social Care Ombudsman |
| LJS | Local Justice Systems |
| NGOs | Non-Governmental Organisations |
| NIPSO | Northern Ireland Public Services Ombudsman |
| PHSO | Parliamentary and Health Service Ombudsman |
| PIL | Perceived Inaccessibility of Lawyers |
| PULS | Public Understanding of the Law Study |
| ODR | Online Dispute Resolution |
| OECD | Organisation of Economic Co-operation and Development |
| SAIL | Secure Anonymised Information Linkage |
| SEND | Special Educational Needs and Disability |
| SME | Small and medium-sized enterprises |
| UK | United Kingdom |
| US | United States of America |
| WJC | Women’s Justice Centres |
Making Justice Systems More Effective and People Centred
Advancing a Responsive Rule of Law
