This report was prepared by the OECD Public Governance Directorate (GOV) under the leadership of Elsa Pilichowski, Director, and Gillian Dorner and János Bertok, Deputy Directors. Its development was overseen by Tatyana Teplova, Head of GOV’s Global Partnerships, Inclusion and Justice (GPIJ) Division, and led by Maaike de Langen, Head of the Justice Cluster at the GPIJ Division.
The report was drafted by Maaike de Langen, Franciszek Ploch (Chapter 2), Cindy Boreillo (Chapter 3) and Mariane Piccinin Barbieri (Chapter 3) of the GPIJ Division. Chapter 3 also benefitted from research support and drafted input from Juliet Uraz. Development of the OECD People-Centred Justice Questionnaire, the policy indicators, and the validation methodology was led by Maaike de Langen, with inputs from Geoff Mulherin and Mariane Piccinin Barbieri, and with support from Martin Gvoth, Anna-Sophie Kloppe and Teresa Mañé Baldó. The implementation of the questionnaire and the data validation process, including the assessment of country responses, additional research and engagement with countries, was led by Mariane Piccinin Barbieri, with inputs and support from Teresa Mañé Baldó, Alisa Jimenez, Ioanna Kalamaki, Amr Soliman, Maria Roa Vicens, Elisa Piccini and John McDaid. Ciara Muller, Meral Gedik and Andrea Uhrhammer provided editorial assistance.
For Chapter 2, the justice outcome indicators were developed jointly by the OECD, World Justice Project (WJP) and HiiL, and presented in the publication Measuring the Outcomes of People-Centered Justice (forthcoming). Comparative data and analysis of legal needs surveys in Chapter 2 draw on the WJP Global Legal Needs Survey. Contributions to this chapter from the WJP were led by Daniela Barba, in collaboration with Kathryn Grace Hulseman, Ana María Montoya, Gustavo Núñez, Horacio Ortiz, Santiago Pardo, Hannah Rigazzi and Natalia Rodríguez Cajamarca, under the leadership of Alejandro Ponce. Feedback to Chapter 2 from the Hague Institute on Innovation of Law (HiiL) was provided by Martin Gramatikov and Rachel Taylor.
The authors are grateful to OECD colleagues across GOV for their valuable inputs and comments on the draft report: Costanza Caputi, Jacobo Garcia Villarreal, Sarah Kups, Alexis Kyander, Carissa Munro, Pelagia Patsoule and Marie Whelan. The report also benefited from comments and input from Geoffrey Mulherin and Maurits Barendrecht.
The OECD would like to thank the Ministries of Justice of participating OECD Member countries, the Dominican Republic, Malta and Thailand, as well as the Thailand Institute of Justice, for submitting comprehensive responses to the OECD People-Centred Justice Questionnaire and for their co-ordination and engagement in the validation of country data.
The report includes country results alongside the set of policy indicators developed and piloted in the context of the multi-country project “Enhancing Access to Justice through People-Centred Justice”, funded by the European Union via the Technical Support Instrument and implemented by the OECD in co-operation with the European Commission. Through this project, the European Commission’s Directorate-General for Structural Reform Support (SG REFORM) and the OECD provides support to the Ministries of Justice of Ireland, Italy, Malta and the Netherlands. The piloting phase of the questionnaire benefitted from valuable comments from the country focal points: Liam Coen, Carmela Germinario, Daniela Piana, Joanne Battistino, Lisa Feirabend and Teresa van der Lubbe.
This report is a contribution from the OECD to the work of the Justice Action Coalition’s Workstream 1 on Data and Evidence for People-Centred Justice. This workstream is led by Canada and the OECD and it benefits from close collaboration with, and significant contributions from HiiL, the WJP and the Pathfinders for Peaceful, Just and Inclusive Societies.
The work has further drawn on collaboration and exchanges with a wide range of partners, including the African Alliance for People-Centred Justice, the Council of Europe, in particular the European Commission for the Efficiency of Justice, the European Union, including the Reform and Investment Task Force, the Ibero-American Alliance for Access to Justice, the International Development Research Centre, the Justice Data Observatory, Team Europe Democracy, ODI Global, the Open Government Partnership, the United Nations Development Programme, the United Nations Office on Drugs and Crime, and the World Bank.
The OECD gratefully acknowledges the financial support provided by the Ministry of Foreign Affairs of the Netherlands.
The Foreword and Acknowledgements were added to this publication by the OECD Secretariat.