Does Healthcare Deliver?

Glossary

Adverse event	Event or circumstance that could have resulted, or did result, in unnecessary harm to themselves, such as not getting an appointment when needed; receiving a wrong or delayed diagnosis or treatment; or experiencing problems with communications between health care professionals.
Care continuity	Consistent and seamless provision of healthcare services over time, co‑ordinated across different providers and care settings.
Care co-ordination	Organising patient care activities and sharing information among all of the participants concerned with a patient's care to achieve safer and more effective care.
Care managers	Healthcare professionals responsible for co‑ordinating care, ensuring patients receive appropriate treatments and follow-ups.
Care plan	A written agreement between an individual and their healthcare professional outlining the type of care to be provided over an extended period, how the care will be delivered, and the individual's responsibilities in managing their care.
Chronic care	Healthcare services focused on managing and improving outcomes for people with chronic conditions.
Chronic condition	A long-term health condition requiring ongoing care and management.
Confidence to self-manage	Degree of confidence to manage one’s own health and well-being
Co-production of health care	The active participation of individuals in managing their own health, encompassing self-management, co‑ordination of care, shared decision-making, and choosing treatments in collaboration with healthcare professionals.
Experienced co-ordination	Extent to which a person experiences a seamless and continuous journey through different healthcare practices and settings.
Experienced quality	Overall measure of how a person rates the care they have received over the past 12 months.
Family doctors	General practitioners providing comprehensive and continuing care for individuals and families in a community irrespective of age, sex and illness.
General health	Individual’s perception of their overall health status.
Generalist care	Comprehensive, continuous, and co-ordinated care that addresses a wide range of health needs, considering patients as whole individuals, regardless of age, sex, or health condition.
Goal-oriented care	Care focusing on achieving specific health outcomes that align with a patient's preferences and life circumstances.
Healthcare capabilities	The skills and resources of patients to manage their care.
Healthcare provider	An individual or organisation delivering medical or associated services, such as primary care practices , outpatient specialist practices, clinics, hospitals, laboratories, imaging centres, medical insurance companies, etc.
Medical record	The comprehensive collection of information containing a patient’s health history, treatments, and outcomes.
Mental health	Emotional, psychological, and social well-being, influencing how individuals think, feel, and act.
Multimorbidity	Multiple chronic conditions (multimorbidity) refers to the presence of two or more chronic conditions in an individual.
Out-of-hours care	Healthcare services provided outside of regular clinic hours, including evenings, weekends, and holidays.
Patient empowerment	Enabling patients to take control of their health decisions and actions.
Patient engagement	Active involvement of patients in their own care, including planning and decision-making.
Patient participation	Involvement of patients in healthcare processes, including care plan design and quality improvement.
Patient-reported experience measures (PREMs)	Patients' feedback on the quality and nature of the care and process of healthcare they received.
Patient-reported outcome measures (PROMs)	Health outcomes directly reported by the patient without interpretation by healthcare providers.
People-centred care	Healthcare that are organised around the preferences, needs, and values of people.
Person-centred care	Individual care that are organised around the preferences, needs, and values of the person. It can be understood as the overall measurement of the experience of people-centredness of a given health system, from the perspective of the patient.
Physical health	Individual’s ability to carry out everyday physical activities, considering degree of pain and fatigue.
Primary care / Primary healthcare	First point of contact with the health service for a wide range of new and long-term health problems. They are frequently delivered by teams of health care professionals, usually co‑ordinated by a family doctor or a general practitioner working in a primary care centre.
Primary care practice / Practice	Healthcare settings where people receive care, such as practices or medical offices, rather than - but not excluding - individual healthcare professionals. These settings may vary in size, ranging from small single-practitioner offices to larger facilities with multiple healthcare professionals.
Primary care practitioner/ professional	Healthcare workers delivering generalist care, covering a broad spectrum of health needs, including the management of chronic conditions. This can be doctors, nurses, and allied healthcare professionals.
Quality of life	The general well-being of individuals, encompassing physical health, mental health, and social functioning.
Responsiveness	The ability of the healthcare system to meet patients' needs and preferences in a timely manner.
Social functioning	Extent to which a person can carry out their usual social activities and roles.
Trust in healthcare system	Degree to which a person trusts the healthcare system overall.
Well-being	Degree to which a person feels positive in terms of their mood, vitality, and fulfilment.