In July 2012 the Spanish NCP received a request for review from an individual alleging that a multinational bank had breached the the consumer interests provisions of the Guidelines in Spain. Specifically it was alleged that there was a lack complete and transparent information provided by the bank selling preferred stocks to individuals.
After receiving the specific instance, the NCP asked the individual to submit additional information but never received a reply. . After several attempts to contact the claimant, the NCP concluded the specific instance.