This paper presents the OECD Digital Government Policy Framework (DGPF), a policy
instrument to help governments identifying key determinants for effective design and
implementation of strategic approaches to transition towards higher levels of digital
maturity of their public sectors. This analytical work builds on the provisions of
the OECD Recommendation of the Council on Digital Government Strategies and supports
the qualitative and quantitative assessment of the Secretariat across countries and
The DGPF provides the ground for peer reviews and frames the design of the methodology
and the OECD Survey on Digital Government to measure countries’ digital government
maturity across the six dimensions covered in this Framework: digital by design, data-driven
public sector, government as a platform, open by default, user-driven and proactiveness.
The document is enriched with countries' practices to illustrate the concepts covered
in each of the six dimensions of the DGPF.
OECD Policy Papers on Public Governance No. 3, October 2020 - Barbara Ubaldi, Felipe González-Zapata & Mariane Piccinin Barbieri
The Digital Government Index 2019 is a first effort to translate the OECD Digital Government Policy Framework (DGPG) into a measurement tool to assess the implementation of the OECD Recommendation on Digital Government Strategies and benchmark the progress of digital government reforms across OECD Member and key partner countries. Evidence gathered from the Survey on Digital Government 1.0 aims to support countries in their concrete policy decisions.
The policy paper presents the overall rankings, results and key policy messages, and provides a detailed analysis of countries’ results for each of the six dimensions of the OECD Digital Government Policy Framework (DGPG).
Under the Digital Government Policy Framework (DGPG), a mature digital government:
is digital by design when govern and leverage digital technologies to rethink and re-engineer public processes, simplify procedures, and create new channels of communication and engagement with stakeholders;
is data-driven when values data as a strategic asset and establishes the governance, access, sharing and re-use mechanisms for improved decision-making and service delivery;
acts as platform when deploys platforms, standards and services to help teams focus on user needs in public service design and delivery;
is open by default when makes government data and policy-making processes available to the public, within the limits of existing legislation and in balance with national and public interest;
is user-driven when accords a central role to people’s needs and convenience in the shaping of processes, services and policies; and by adopting inclusive mechanisms that enable this to happen;
is proactive when anticipates people’s needs and respond to them rapidly, avoiding the need for cumbersome data and service delivery processes.
Findings show the promising yet modest progress towards robust digital governments, and encourage governments to step up efforts to use digital technologies and data strategically for user-driven public services.