Performance Management: NT's performance is evaluated based on SEPO's guidelines and is backed by a yearly signed MOU that ensures effective processes and corporate governance. Financial statements are reviewed monthly, KPIs are assessed quarterly, and performance assessments are disclosed on the company's website every quarter. Procurement information is also published on the website, and financial disclosures are reported to SEPO and made available to the public on the website.
As presented in Table A B.4, NT's operational performance in 2021, reflected revenue exceeding 3 billion USD, with a substantial portion of the revenue originating from the mobile phone business (approximately 55.15% of the total revenue). However, the company incurred relatively high expenses, primarily driven by service costs such as leasing and asset usage fees. As a result, the net profit amounted to only 36.64 million US dollars. Despite this, it can be concluded that profitability is relatively low according to the rate of return on assets (ROA) and return on equity (ROE). Additionally, in 2022, it is evident that revenue is on a declining trend, resulting in negative net profit.
Capital Investments and Government Approval Process: NT typically self-funds its investments, but projects exceeding 1 billion baht (30 million USD) require government approval, even if funded from NT's own capital. Such project proposals must be submitted to the Board of NESDC. NT hasn't received capital injection from the government.
Board Nomination and Composition: The appointment of the NT's board of directors complies with the regulations of the National Telecommunications Public Co., Ltd. that stipulate the composition of the company's board with diverse qualifications, including skills, knowledge, experience, and diversity in terms of age and gender. At least one third of the directors must be selected from the Directors' Pool provided by the Ministry of Finance, and each member must possess expertise and knowledge in various areas according to NT's Skill Matrix, aligned with the organisation's missions.
The number of board members is set to be between 5 and 15, with at least one-third of the members being independent directors. Additionally, there must be a representative from the Ministry of Finance as a member to safeguard the interests of the SOE shareholders, and another representative from the relevant ministry as a member to bridge policy from the line ministry to the operations of SOE. In this regard, a representative from the line ministry must be a civil servant employed within the line ministry and must not be part of a regulator agency responsible for overseeing SOEs (NT, 2023[4]) In this process of appointing the board of directors, shareholders are considered to play a significant role as electors of directors based on the majority vote. Furthermore, during each annual general meeting, it is stipulated that a certain number of directors, being one-third, must vacate their positions.
According to NT, the company's board consists of a total of 13 members, with 3 female and 10 male members. One executive member, the CEO, has a seat on the board. Other members include one representative from the Ministry of Finance and one representative from Ministry of Digital Economy and Society (MDES). There are nine independent board members which come from academia and private sector, meeting the requirement for at least one-third of the board to be independent. It is notable that some of the independent board members are former civil servants. The recruitment committee is mandated to recruit people from different backgrounds, according to NT’s skill matrix and also considers potential candidates from the director’s pool. The board then approves the list of candidates, then passes it on to MDES, SEPO and SEPC Meeting, respectively.
Board Evaluation and Renumeration: An annual board member assessment is conducted every year. A board member conducts self-assessment and assesses the whole board. The results are then considered in the board meeting to discuss any rooms for improvement. However, these results are reported to SEPO and MDES.
Board remuneration) follows the cabinet decision, while only bonuses vary with performance. Allowances for meetings are limited to twice per month, at a cost of 10,000 baht (around 284 USD) per occasion, in addition to a monthly salary of 10 000 baht (around 284 USD). Monthly participation in multiple internal committee’s costs approximately 50 000 baht (around 1 418 USD). All this information is publicly available in the annual report.
Appointment Process for CEO: In principle, CEO appointment is within the scope of authority of the board. For CEO nomination and appointment, the board sets up a nomination committee, consisting of five board members, which is then passed on for the board to approve. Then, SEPO is consulted for approval on compensation for the CEO.
Anti-Corruption and Business Integrity Measures: Anti-corruption measures were prioritised post-merger. The board declared anti-corruption policy within one month after the merger. An Order on management of conflict of interest was also issued, in accordance with NACC Act Section 128. All procurement and trading contracting parties must acknowledge anti-corruption policies as part of contract, if not acknowledged or breached, the contracts are nullified.
Ethical standards, recommended by SEPO, and a Code of Conduct, including Non-Disclosure Agreements (NDAs), are applied to all staff, from the board downwards. The ethical standards, which serve as the ethical principles for the conduct of government officials, are established with seven provisions outlined in Article 5 of the Standards of Ethical Conduct Act of 2019 (B.E. 2562). The standards include a criteria for the moral behaviour of state officials, namely: (1) to adhere to the principal institutions of Thailand; (2) to have honesty, integrity, good conscience and responsibility; (3) to be courageous in making decisions and acting morally; (4) to think more of the common good than one’s individual gain; (5) to have result-based determination; (6) to perform duties on fair and without unfair discrimination; and (7) to be a good role model and maintain the good image of public service. The seven mentioned ethical standards are to be utilized as key principles in formulating the ethical guidelines for government agencies.2