This report was prepared by the OECD Public Governance Directorate (GOV), under the leadership of Elsa Pilichowski, Director, and Gillian Dorner, Deputy Director. It was developed as a joint effort across GOV, coordinated by the Innovative, Digital and Open Government Division (INDIGO) under the direction of Carlos Santiso, Head of Division, and supervision of Marco Daglio, acting Head of the Digital Government Unit (DGU). Jamie Berryhill, Barbara Ubaldi and Ricardo Zapata managed the project. Simone Maria Parazzoli and Paula Ayala, consultants, provided analytical and drafting support throughout the report.
Chapters 1-3 were drafted by Jamie Berryhill and Ricardo Zapata. Chapter 4 was drafted by Jamie Berryhill, Emma Cantera, Cecilia Emilsson, Felipe González, Julian Olsen, Seong Ju Park, María Pascual-Dapena, Arturo Rivera, Alex Seeman, Barbara Ubaldi and Ricardo Zapata (INDIGO); Daniel Gerson of the Public Management and Budgeting Division (PMB); Erika Bozzay, Simon Cox and András Hlács of the Infrastructure and Public Procurement Division (IPP); and Paula Ayala and Hana Murr, consultants.
Chapter 5 was a collaborative effort, with sections authored by:
Tax administration: Paul Marsh and Sofie Stenbøg of the Centre for Tax Policy and Administration (CTP) Tax Administration and VAT Division (TAV).
Public financial management: Delphine Moretti (GOV/PMB) and Nicolas Botton, consultant.
Regulatory design and delivery: Anna Pietikäinen, Giuseppa Ottimofiore, Becky King, James Drummond, Margarita Escobar, Carola Bertone, Alexander Roberts, Martha Baxter and Shemsije Jashari of GOV’s Regulatory Policy Division (REG); and, Ekaterina Zakharyan and Vincent Van Langen, consultants.
Civil service reform: Daniel Gerson, Donal Mulligan, Alana Baker, Francois Villeneuve and Natalia Nolan-Flecha (GOV/PMB).
Public procurement: Erika Bozzay, Andras Hlacs, Simon Cox, Kenza Khachani (GOV/IPP) and Matthieu Cahen (GOV/DO).
Fighting corruption and promoting public integrity: Maria Eugenia Heyaca and Helene Wells of GOV’s Anti-corruption and Integrity in Government Division (ACIG).
Policy evaluation: Stéphane Jacobzone, Silvia Picalarga (GOV/PMB) and Guste Papaurelyte, consultant.
Civic participation and open government: David Goessmann, Giulia Cibrario and Mauricio Mejía Galvan (GOV/INDIGO).
Public service design and delivery: Piret Tõnurist and Angela Hanson (GOV/INDIGO). Contributions were also made by Oscar Huerta of the OECD Centre for Entrepreneurship, SMEs, Regions and Cities (CFE) and Ailbhe Brioscu, Valerie Frey and Anne Lauringson of the OECD Directorate for Employment, Labour and Social Affairs (ELS).
Law enforcement and disaster risk management: Jack Radisch and Nestor Alfonzo Santamaria (GOV/IPP).
Justice administration and access to justice: Tatyana Teplova, Maaike de Langen and Mariane Piccinini Barbieri of GOV’s Global Partnerships, Inclusion and Justice Division (GPIJ) and Paola Gálvez Callirgos, consultant. Contributions were also made by Celine Cojocar (GOV/GPIJ), Aitor Cubo, Fabiola Solino Díaz and Alejandro Fernández Muñoz (Spain); and Tomislav Boršić (Croatia).
In addition the these contributors, other OECD colleagues reviewed the report and provided valuable comments, including, Mia Drazilova, Marianna Karttunen, Haris Khan, Cameron Knott, Bruno Monteiro and Chiara Varazzani (GOV/INDIGO); Celine Caira, Julia Carro, Gallia Daor, Christy Dentler, Sergi Gálvez Duran, Limor Shmerling Magazanik, Tana McCauley, Karine Perset, Lucia Russo and Kasumi Sugimoto of the Directorate for Science, Technology and Innovation (STI); Stefano Marta of CFE; and Theodora Xenogiani and Angelica Salvi Del Pero (ELS).
The report benefited significantly from the expertise of the OECD Working Party of Senior Digital Government Officials (E-Leaders), chaired by Frank Leyman (Belgium). It also benefited from reviews and feedback provided by the delegates of the Public Governance Committee (PGC), the Regional Development Policy Committee (RDPC) and the Digital Policy Committee (DPC) and its project the Global Partnership on Artificial Intelligence (GPAI). The team also thanks Cindy Garcia and Deborah Fernandez for administrative support; Sara Sreberny-Mohammadi, Justin Kavanaugh and Thibaut Gigou for communications support; and Andrea Uhrhammer, Rebecca Bonthius and Jeff Israely for editorial support.