Digital Government in Chile – A strategy for improving public service design and delivery was prepared by the OECD Directorate for Public Governance (GOV), under the leadership of its Acting Director, Janos Bertok.
The report was produced by GOV’s Open and Innovative Government Division (OIG). It benefitted from the strategic orientation and revisions of Barbara-Chiara Ubaldi, Head of the Digital Government and Open Data Unit.
The report was drafted by Benjamin Welby, Digital Government Policy Analyst (OIG). The author is grateful to Felipe González-Zapata, Digital Government Policy Analyst (OIG), in the finalisation of the report and to Liv Gaunt (OIG) for editorial support.
The analysis contained within the report would not have been possible without the valuable support and knowledge provided by the following public officials from OECD countries who acted as peers during the peer review mission to Santiago in January 2019:
Ignacia Orellana, Service Designer, Government Digital Service, United Kingdom
Paulo Vale, Project Manager and Policy Officer – Digital Transformation, Administrative Modernisation Agency, Portugal
The project itself would not have been possible without the support of the Ministry General Secretariat of the Presidency (Ministerio Secretaría General de la Presidencia, MINSEGPRES) and its Digital Government Division, the Ministry of Finance (Ministerio de Hacienda) and its Modernisation Secretariat, the Social Security Institute (Instituto de Previsión Social, IPS) and ChileAtiende. In turn, this agenda is strongly supported by the Inter-American Development Bank and the OECD is grateful for the contributions of Pedro Farias, Modernization of the state principal specialist at the IDB.
The report benefitted from the expertise of the OECD Working Party of Senior Digital Government Officials (E-Leaders) and in particular that of the United Kingdom in its leadership of the Thematic Group on Service Design and Delivery.
Finally, the Secretariat would like to acknowledge the contributions of Francisco Rodríguez, Head of the Digital Government Division of the Chilean Ministry General Secretariat of the Presidency, Kareen Schramm, Policy and Digital Government Research Co-ordinator of the same institution, and Amaya Fraile, Head of the Modernisation Secretariat of the Chilean Ministry of Finance. The OECD would also like to thank Randall Ledermann, Paula Manque, María Isabel Silva, and Francisco Carrillo for their contributions and without whom this project would not have been possible.