Latest Documents


  • 14-June-2002

    English

    Resolving E-commerce Disputes Online: Asking the Right Questions about ADR (STI Digital Economy Paper 63)

    Shopping online opens up a world of opportunity, convenience, choice, competitive prices and information. What will happen if something goes wrong with your purchase? What if you don't get the products you ordered? What can you do?

  • 14-June-2002

    English

    Report on Consumer Protections for Payment Cardholders (STI Digital Economy Paper 64)

    Consumer protections for payment cardholders play an important role in developing trust in B2C e-commerce. This report examines the protections currently available in OECD countries.

  • 30-May-2002

    English, , 824kb

    L'échange de trafic Internet et le développement de la concurrence (STI Digital Economy Paper 62)

    Competition is increasing in Internet backbone markets, as a result of liberalisation, and the consequent ability of telecommunication carriers to provide infrastructure and services on an end-to-end basis.

  • 17-May-2002

    English

    Best Practice Examples under the OECD Guidelines on Consumer Protection in the Context of Electronic Commerce (STI Digital Economy Paper 61)

    This set of best practice examples provides additional practical guidance to governments, businesses and consumers on several aspects of the 1999 Guidelines.

  • 27-April-2002

    English

    2nd Broadband Workshop, 4-5 June 2002, Seoul, Korea

    A second Broadband Workshop was held in Seoul, Korea on 4-5 June 2002 in conjunction with the OECD Working Party on the Information Economy, the OECD Working Party on Telecommunication and Information Services Policy and the Korean Ministry o...

  • 25-April-2002

    English

    Competition Policy and Innovation (STI Working Papers 2002/11)

    This paper seeks to improve understanding of the links between innovation and competition policy. It is intended to help countries identify ways in which they can design and implement policies that best promote innovation while protecting against anti-competitive behaviour.

  • 24-April-2002

    English

    ICT Skills and Employment (STI Working Paper 2002/10)

    This study discusses the short- and long-term strategies that need to be implemented to address the rapidly changing skill requirements for ICT jobs and the need for better data to measure the IT workforce.

  • 5-April-2002

    English

    Organisational Change and Firm Performance (STI Working Papers 2002/14)

    Organisational change encompasses production processes (quality management, lean production, business re-engineering), management approaches (teamwork, training, flexible work and compensation) and external relations (outsourcing, customer relations, networking). Performance improvements from organisational investments are greatest when production, management and consumer approaches are combined, and when these bundled practices are

  • 21-March-2002

    English

    Measuring Globalisation 2001

    This publication presents detailed data on the role played by multinationals in the OECD economies. Volume I, which is updated annually on SourceOECD, provides data for the manufacturing sector. Volume II, published here for the first time, presents data for services. Both volumes of the present edition also include for the first time data on the activity of affiliates of national firms abroad.

    Related Documents
  • 20-March-2002

    English, , 347kb

    Trends in IP Technology (STI Digital Economy Paper 60)

    The impact of the Internet Protocol (IP) on telephony is anticipated to replace traditional voice services with integrated voice and IP-based applications.

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