10-12 March 2010, Beirut, Lebanon
On 10-12 March 2010, a workshop on one stop shop services for investors in the MENA region was organised by the MENA-OECD Investment Programme. The workshop, which took place in Beirut, was organised in co-operation with the Investment Development Authority of Lebanon (IDAL).
The meeting brought together key one stop shop (OSS) officials from both OECD and MENA countries to discuss different possible OSS configurations and share best practices in providing one stop shop services to investors. Participants included officials from: the National Investment Commission of Iraq (NIC); the Investment Development Authority of Lebanon (IDAL); the Egyptian General Authority for Investment (GAFI), and the Portuguese Office of the Secretary of State for Administrative Modernisation.
The workshop featured lively discussion between the delegations of the four countries regarding OSS procedures and best practices. It included a site visit to the one stop shop in Beirut as well as several OSS client firms, and focused on three key issues for the Iraqi one stop shop: communication about OSS services, assistance to investors seeking land, and co-ordination with line ministries and other stakeholders.
One Stop Shops: An Overview of Best Practices Related to Three Key Issues
Session 1: The One Stop Shop: Best Practices, and the Iraqi Experience
- The One Stop Shop Concept: Best Practices for Benchmarking (English/Arabic)
Mr. Carl Dawson, Economist/Policy Analyst, MENA-OECD Investment Programme
- The One Stop Shop in Iraq
Mr. Nowell Fawzi Hariri, National Investment Commission, Iraq
Session 2: The One Stop Shop: The Lebanese Experience
- The One Stop Shop in Lebanon: History and evolution of the OSS, its role in investment promotion strategy, institutional structure
Mr. Andraos Bacha, Country Manager, NPPC Fresh Produce Factory/Fresh World International, and Former Director, One Stop Shop Directorate, IDAL, Lebanon
- The One Stop Shop in Lebanon: Services offered, performance evaluation, future ambitions
Mr. Nadim Makdessi, Director, One Stop Shop Directorate, IDAL, Lebanon
- The One Stop Shop in Lebanon: A success story from the Lebanese OSS experience
Mr. Camille Saade, CFO, BENTA Pharmaceutical and Medical Industry, Lebanon
Session 4: The One Stop Shop: The Egyptian Experience
- The one stop shop in Egypt (English/Arabic)
Mr. Hassan Fahmy, Head of Investment Services Sector, GAFI, Egypt
Session 5: The One Stop Shop: The Portuguese Experience
- The One Stop Shop in Portugal
Mr. Luis Filipe Loureiro Goes Pinheiro, Chief of Staff, Office of the Secretary of State for Administrative Modernisation, Portugal