Consumer policy

Report on the implementation of the 2003 Guidelines on Cross-border Fraud


In June 2003, the OECD Council adopted the OECD Guidelines for Protecting Consumers from Fraudulent and Deceptive Commercial Practices Across Borders (“the Guidelines”). Three years after their release, this report highlights key member country achievements in implementing the Guidelines. The report is based on an analysis of Member country responses to a two part implementation survey conducted in 2005, supplemented by independent Secretariat research.

The Guidelines were drawn up against a backdrop of developments in trade, mobility and information technology, giving consumers unprecedented access to new products and enabling business to access a worldwide customer base. In parallel, new technologies have enabled rogue traders to use virtual borders to evade regulations by setting up in one country and targeting consumers in another.

The report shows that since their release, the Guidelines have helped Member countries develop adequate domestic frameworks to combat cross-border fraud through new, or reorganised consumer protection enforcement agencies with enhanced authority; domestic co-ordination with other authorities working on consumer protection issues; consumer education through various information campaigns; and private sector co-operation. Member countries have also joined efforts to enhance international co-operation through international networks; and the conclusion of various multilateral arrangements to implement the Guidelines’ principles for international notification, information sharing, and investigative assistance.

The full text of the report is available here.