Latest Documents

Nudging consumers toward greener choices

This virtual event explored how governments, businesses and other stakeholders are developing policy initiatives to nudge consumers towards greener choices and also examined what further empirical work is needed to deepen global understanding of consumer attitudes and behaviours as well as areas where further policy intervention may be needed.

Implementation toolkit on legislative actions for consumer protection enforcement co-operation

Communiqué on product safety pledges

A number of consumer product safety authorities have established product safety pledges with online marketplaces to better protect consumers from the risk of unsafe products. This document aims to encourage the development of further such pledges at domestic and regional levels, and to identify the key commitments for inclusion.

Consumer Product Safety

OECD work on consumer product safety is aimed at strengthening information sharing on safety issues across borders.

International conference on the consumer marketplace of the future

This interactive international event on 15-17 June 2021 will celebrate 50 years of consumer policy work at the OECD. Senior decision-makers from the public and private sectors, experts, academics and other stakeholders will discuss the most pressing topics for consumers in the midst of ongoing digital transformation and green transition.

The effects of online disclosure about personalised pricing on consumers - Results from a lab experiment in Ireland and Chile

OECD Recommendation on consumer product safety

This recommendation outlines the key elements that should be at the core of consumer product safety frameworks at domestic and international levels. It includes a level of flexibility in order to ensure continued relevance and applicability across a variety of contexts, including in relation to product safety issues emerging from e-commerce, new technologies, and the COVID-19 crisis.

Protecting online consumers during the COVID-19 crisis

The COVID-19 crisis has upended the global consumer landscape. Confinement measures have moved consumers further online, changed their demands and exacerbated behavioural biases. Many governments must strike a balance between protecting consumers’ health and safety, strengthening consumer trust, and addressing challenges to business and workers.

Measuring consumer detriment and the impact of consumer policy

Measuring consumer detriment is a fundamental building block for assessing the impacts of consumer policies and consumer agency actions. This paper examines possible methodologies for estimating consumer detriment and also provides practical guidance for developing and strengthening the effectiveness of consumer policy-making frameworks.

Consumer policy in Costa Rica

This report provides an overview of consumer policy in Costa Rica in the context of the country's roadmap to OECD membership. It aims to assess Costa Rica's willingness and ability to implement the substantive OECD legal instruments related to consumer policy, and to evaluate Costa Rica’s policies and practices compared to OECD best practices on consumer issues.