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  • 8-February-2022

    English

    Nudging consumers toward greener choices

    This virtual event explored how governments, businesses and other stakeholders are developing policy initiatives to nudge consumers towards greener choices and also examined what further empirical work is needed to deepen global understanding of consumer attitudes and behaviours as well as areas where further policy intervention may be needed.

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  • 17-June-2021

    English

    Implementation toolkit on legislative actions for consumer protection enforcement co-operation

    Countries have made significant efforts in recent years to develop domestic, regional and international frameworks for consumer protection enforcement co-operation across borders. However, recent work by the OECD Committee on Consumer Policy has shown that challenges remain in many countries, in particular a lack of legal authority to fully engage in enforcement co-operation. This toolkit acts a practical resource for consumer protection enforcement agencies that do not currently have the domestic legal authority needed for enforcement co-operation to make the case for obtaining relevant legislative tools. It also provides guidance to ensure related legislative reforms are fit for purpose. The toolkit sets out a range of legislative actions countries may take to improve cross-border enforcement co-operation, covering investigatory powers, enforcement outcomes and co-operation practices. Its annex addresses operational and legal issues, and provides concrete examples of cases and legislation from a broad range of both OECD countries and partner economies.
  • 16-June-2021

    English, PDF, 4,829kb

    Communiqué on product safety pledges

    A number of consumer product safety authorities have established product safety pledges with online marketplaces to better protect consumers from the risk of unsafe products. This document aims to encourage the development of further such pledges at domestic and regional levels, and to identify the key commitments for inclusion.

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  • 15-June-2021

    English

    Consumer Product Safety

    OECD work on consumer product safety is aimed at strengthening information sharing on safety issues across borders.

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  • 15-June-2021

    English

    International conference on the consumer marketplace of the future

    This interactive international event on 15-17 June 2021 will celebrate 50 years of consumer policy work at the OECD. Senior decision-makers from the public and private sectors, experts, academics and other stakeholders will discuss the most pressing topics for consumers in the midst of ongoing digital transformation and green transition.

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  • 18-January-2021

    English

    The effects of online disclosure about personalised pricing on consumers - Results from a lab experiment in Ireland and Chile

    Online personalised pricing is a form of price discrimination that involves charging different prices to different consumers, often based on a consumer’s personal data. Policymakers are currently discussing ways to protect consumers from potential adverse effects of personalised pricing. One option involves displaying disclosures on the websites of retailers that use personalised pricing, in order for consumers to make informed purchase decisions. This paper summarizes findings from a laboratory experiment on the effects that online disclosures about personalised pricing have on consumers. Results from the experiment suggest that online disclosures have only limited effects on consumers’ ability to identify and comprehend online personalised pricing, and cannot confirm a significant effect on participants’ purchasing behaviour. Results from a questionnaire distributed to participants reveal that on average personalised pricing is considered an unfair practice that should be prohibited.
  • 17-July-2020

    English

    OECD Recommendation on consumer product safety

    This recommendation outlines the key elements that should be at the core of consumer product safety frameworks at domestic and international levels. It includes a level of flexibility in order to ensure continued relevance and applicability across a variety of contexts, including in relation to product safety issues emerging from e-commerce, new technologies, and the COVID-19 crisis.

  • 28-April-2020

    English

    Protecting online consumers during the COVID-19 crisis

    The COVID-19 crisis has upended the global consumer landscape. Confinement measures have moved consumers further online, changed their demands and exacerbated behavioural biases. Many governments must strike a balance between protecting consumers’ health and safety, strengthening consumer trust, and addressing challenges to business and workers.

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  • 10-April-2020

    English

    Measuring consumer detriment and the impact of consumer policy

    Measuring consumer detriment is a fundamental building block for assessing the impacts of consumer policies and consumer agency actions. This paper examines possible methodologies for estimating consumer detriment and also provides practical guidance for developing and strengthening the effectiveness of consumer policy-making frameworks.

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  • 20-February-2020

    English, PDF, 875kb

    Consumer policy in Costa Rica

    This report provides an overview of consumer policy in Costa Rica in the context of the country's roadmap to OECD membership. It aims to assess Costa Rica's willingness and ability to implement the substantive OECD legal instruments related to consumer policy, and to evaluate Costa Rica’s policies and practices compared to OECD best practices on consumer issues.

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