Broadband and telecom

Performance Indicators for Public Telecommunications Operators


The report summarises the initial set of indicators used by the OECD to compare the development of telecommunications in Member countries. The report includes a summary of the original methodology for comparing telecommunication tariffs. Published by the OECD in 1990, this methodology has formed the basis for analysing the telecommunication sector in the biannual Communications Outlook.

The report has been broken up into chapters to facilitate downloading. The size of each file is indicated. All files are in PDF format.


This report was prepared in the context of the Organisation's work on the analysis of Communications Policy in Member Countries. The report was discussed at a draft stage at two special workshops convened on 6-7 November 1988 and 13-14 November 1989 which were attended by representatives from the public and private sectors, academics and experts from public telecommunications operators. The Committee on Information, Computer and Communications Policy recommended that the report be made available to the general public. It is published on the responsibility of the Secretary-General.

The report was drafted by Dr. Tim Kelly of the OECD's Science, Technology and Industry Directorate. The author is grateful for the contribution of Jean Grafé, University of Namur, Belgium who did much of the computer modelling for chapter three of the report while working as a trainee at the OECD, and to other members of the Directorate for their helpful comments and support.

Summary (511KB)
Chapter 1: Introduction (1.1 MB)
Chapter 2: Methodologies for international tariff comparisons (2.2MB)
Chapter 3: Towards a harmonised tariff comparison methodology: Part 1 (2.2MB) and Part 2 (2MB)
Chapter 4: Tariff structures and trends over time (2.8MB)
Chapter 5: Quality of service indicators (4MB)
Chapter 6: Efficiency, productivity and other measures of PTO performance (2MB)
Chapter 7: Conclusions (1.8MB)
Appendices (340KB)
Bibliography (438KB)


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