Citizens' Voice


Communication & media for a more open government

Public communication structures and media ecosystems that support the open government principles of transparency, integrity, accountability and stakeholder participation play a critical role in ensuring that reforms respond to the needs and aspirations of citizens. A focus on these topics is all the more important given the current global context where online and social media are increasingly shaping citizens' perceptions, in addition to the proliferation of disinformation and hate speech. Responding to the continuously evolving media and communication landscapes and their challenges requires an effective policy and legal framework, clear strategies and adequate capacities at national and local levels.


Through its MENA-OECD Governance Programme and with the generous support of the Foreign Office of the Federal Republic of Germany, in this project's first phase (2016-2018) the OECD has accompanied countries in the MENA region to promote strategic public communication that supports the open government principles of transparency, integrity, accountability and stakeholder participation. Through this cooperation, the OECD helped establish and strengthen public communication networks at the national level in Morocco and Tunisia and produced analysis and recommendations for the government, as well as capacity building activities on a number of topics. 


As part of phase two (2019-2020), the project will focus on implementing a selection of recommendations from the Citizens' Voice reports in Morocco and Tunisia, as well as on public communication at the local level in these countries. The project will additinally expand the remit of its activities to Jordan and Lebanon. More information to come soon!


The OECD supported Morocco and Tunisia by:

  • Establishing and strengthening public communication networks
  • "Citizens' VoiceReports, which assess public communication structures and the media ecosystems at national and local levels
  • Capacity building seminars on access to information, social media use and communication.

Key Findings from the Citizens' Voice Reports

The Reports revealed that open government principles could be further embedded in Tunisian and Moroccan public communication strategies, as most ministries do not clearly prioritize citizen participation and transparency.


The growing use of social media platforms is an opportunity for governments to reach and engage with a wider variety of audiences, including traditionally underrepresented groups in policymaking such as women and youth.


In order to address the growing proliferation of online disinformation and hate speech, governments could develop social media guidelines, build the capacity of public communicators and promote media literacy programmes at national and local levels.







  • Presentation of Citizens' Voice in Tunisia: The role of communications & media for a more open government, 23 October 2018, Tunis
  • Presentation of Citizens' Voice in Morocco: The role of communications & media for a more open government, 10 October 2018, Rabat
  • Workshop to develop a guide on public communication in Morocco, 1-2 October 2018, Rabat
  • Access to information training for the Tunisian public communication network, May 2018, Tunis
  • Workshop to draft a communication plan for Morocco's OGP National Action Plan, 24 April 2018, Rabat
  • Workshop with the public communication network, 22 March 2018, Rabat
  • Workshop to draft a communication plan for Tunisia's OGP National Action Plan, 15 March 2018, Tunis
  • Seminar for the public communication networks of Morocco & Tunisia, 12-13 December 2017, Caserta
  • High-level conference "Open Government in Morocco: Towards more effective citizen participation in public life" , 4 October 2017
  • 1st meeting of the network of Moroccan public communicators, 14 June 2017, Rabat
  • 1st meeting of the network of Tunisian public communicators, 12 May 2017, Tunis

Learn more about our work on:

Open Government


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