waterbeep® is an innovative service in Portugal through which it is possible to give customers information about their water consumption, allowing them to optimise the use of water in their homes or businesses. This service also includes alerts, sent by text message and/or email, warning of abnormal water consumption and even possible bursts, therefore allowing the customer to minimise losses and unnecessary use of water. Management Entity specifically for each location, and can be customised by the customer at any time. This system is new and as changed the way that EPAL relates with his
customers and general users of our water public service.

Why the innovation was developed

• The driver of waterbeep® developed was the need to give complementary informations to our customers, about their water consumption, allowing them to optimise the use of water in their homes or businesses, as well as allowing them be more efficiency.

Objectives

Enhance transparency, Improve effectiveness, Improve efficiency, Improve service quality, Improve user satisfaction

• Great potential to be used by others public utilities.

Main beneficiaries

General population, Other

• EPAL Consumers