Principle 7

Effective organisational & governance coordination framework

Key Issues

  • Most OECD governments have identified a co-ordinating unit for ICT deployment at the Centre of Government.
  • As use of ICTs increase, the sharing of processes and data becomes more important.
  • Better co-ordination across government levels needed to improve effectiveness.
  • Governments have introduced new units/bodies in charge of leading the digital transformation.
  • Many OECD countries are establishing a Chief Data Officer at the central government level.


The optimum use of digital technologies depends on the framework in place.

A framework should:

  • Establish a clear body/unit responsible for co-ordinating ICT roll-out with a key mandate to steer change,
  • Ensure coherence of main relevant strategies
  • Develop common policies and standards
  • Drive the adoption of national interoperability frameworks for data exchange
  • Facilitate synergies and sharing of lessons across policy domains.

Risks of poor coordination:

  • Poor information flow and cooperation across government
  • Public sector fragmentation
  • Uneven preparedness to use ICTs

Reviews are important:

  • Governments should periodically review their governance architectures
  • Redesigns may be necessary to break down silos
  • Governments should adopt flexible structures

Frameworks should enable the:

  • Pooling of resources and services
  • Re-engineering of processes
  • Adoption of common standards that support high integration
  • Interoperability of systems and service-oriented architectures