Trust in Government - Responsiveness

RESPONSIVE GOVERNMENT

Trust in government can depend on citizens experiences when receiving public services. The interaction between citizens and the state is a crucial factor of trust in government. Under tight fiscal constraints and growing expectations, governments are increasingly engaging with citizens to ensure quality, responsiveness and ultimately trust in public services.

Governments are also exploring how improved service delivery can boost confidence and trust in the public sector.

OBSERVATORY ON PUBLIC SECTOR INNOVATON

Governments need to find innovative solutions to respond to fast changing needs with limited resources in order to preserve responsiveness and a client focus. The OECD Observatory on Public Sector Innovation has the potential to help with sharing solutions and creating communities of practice on public sector innovation.

The Observatory will:

provide a unique collection of innovations from across the world to inspire innovators in other countries.

connect innovators through an online platform - to be established by spring 2014 - enabling them to share their experiences and collaborate in the development of innovations.

turn analysis of concrete cases into practical guidance on how to source, develop, support and diffuse innovations across the public sector.

PARTNERING WITH CITIZENS AND CIVIL SOCIETY

The report Together for Better Public Services: Partnering with Citizens and Civil Society identifies the risks of citizen and user involvement in service delivery, and the barriers that must be overcome to make these models work. Top-level political commitment, adequate public sector capacity, and aligned financial incentives are the key factors for success.

‌FOCUS ON CITIZENS

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This report includes 10 guiding principles to support open and inclusive policy making and service delivery in practice. Read more

RURAL SERVICE DELIVERY

‌	This book provides an overview of the underlying problems in delivering services to rural regions and examples of successful policy strategies. Read more

E-GOVERNMENT FOR SMARTER PUBLIC SERVICE DELIVERY

‌	This review analyses e-government in Denmark and looks at the new challenges that are faced by all OECD countries. Read more

THE CALL FOR INNOVATIVE AND OPEN GOVERNMENT

‌	An overview of country initiatives concerning effective public services and open and innovative government. Read more

Directorate for Public Governance