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This report analyses Portugal’s simplification programme, known as the Simplex initiative, and finds that it has come far in a short time with the transformation of its public sector and its service delivery. By targeted use of e-government, Portugal is in the process of making citizens’ and businesses’ everyday life easier through administrative simplification supported by an increasing number of coherent and integrated services accessible online.
Achieving a simpler public sector more responsive to demands from citizens and businesses requires strong political commitment and drive for achieving administrative simplification and e-government goals.
Among its achievements, the report says that the time taken to register a company, for example, has been reduced from 54 days to under 48 minutes.
The review is the first study undertaken by the OECD to analyse the successes and challenges of both administrative simplification and e-government in a national context. It makes proposals for action that can help countries improve their simplification efforts.
Assessments and Proposals for Action
Evaluations et mesures proposées
Chapter 1. Country Profile and Context
Chapter 2. Policies and Strategies
Chapter 3. Legal and Regulatory Context
Chapter 4. E-Government for Simplification
Chapter 5. Implementation Tools
Chapter 6. Performance Tools
Annex A. Economic and Social Background
Annex B. Public Governance Structure in Portugal
Annex C. History of e-Government in Portugal
Annex D. Methodology
Annex E. Survey on the Simplex Programmes, October-December 2007
Annex F. Main Initiatives in Simplex 2006-2008
The final publication can be obtained through one of the following options:
The report is available in English and Portuguese only. A French translation of the Assessment and Proposals for Action has been included in the English volume.
Further information is available upon request from Ms. Barbara Ubaldi, e-mail: [email protected]