Digital Government Review of Slovenia - Key Findings
This review evaluates the efforts made to date by the Slovenian government to progress from development of e-government (e.g. to foster administrative simplification, ebureaucratisation, simpler access to services) towards fully embracing a digital government approach. OECD members consider this the cornerstone of digital transformation for the public sector to respond to the needs of digital economy and society.
Based on the fact-finding mission in October 2019, the OECD would like to highlight the following:
Slovenia has the comparative advantage to “move fast and be agile” on digital government policy design and implementation thanks to the size of its country, along with a strong eagerness to stimulate digitalization for economic development and social wellbeing.
Government could improve coordination and reinforce the vision and analytical approach to support the digital transformation of the public sector. The reinforcement or creation of policy levers such as business cases, agile project management and strategic procurement of digital technologies would strengthen the coordination and mandate of the Ministry of Public Administration and enable a more cohesive digital transformation of public sector.
Slovenia should involve the ecosystem of stakeholders in the process of preparing forthcoming digital and/or data strategies in order to secure their relevance according to the needs and priorities of individual sectors, as well as further develop the culture of agility and experimentation.
The country would benefit from a digital environment and a digital culture to develop and retain a digital work force. Slovenia could prioritise investing in training, people and infrastructures across all level of the institutions to enable services to be developed in-house, increase ownership of products and services as well as multidisciplinary collaborations across sectors and institutions.
Slovenia has the possibility of improving public services through partnerships and collaboration between local and central governments.
Although efforts at consolidation through GOV.SI and eUprava.SI have simplified the experience of accessing government information and services, their role and could be enhanced by simplifying the wider landscape of multiple sector specific channels for accessing services.
To build on the established use of digital certification for authentication and e-signatures, Slovenia needs to continue its investment and development of SI-PASS as a mobile based digital identity. Coupled to the country’s strong record in the technical interoperability of data this can support efforts to equip citizens and companies with the tools and resources to gain more insight and control over how their data are being used.
To advance as a data-driven government, it further needs to address gaps in the strategic and tactical aspects of data management, along with some sound technical and legal foundations for the data and collaborate with the Information Commissioner to ensure that data and emerging technologies are used to build trust.
Leading and framing the digital transformation of the public sector will enable Slovenia to fully benefit from digital technologies to foster a citizen and data-driven administration that can support the country’s journey towards a developed digital economy and a healthy digital society.