Citizen Charters in Tunisia



As part of its “Good Governance and Anti-Corruption in Tunisia” project and within the framework of its worldwide work on Open Government, the OECD is supporting Tunisian authorities to conceive, introduce and monitor citizen charters.

A citizen charter is a voluntary public commitment made by a service provider to uphold standards of quality, transparency and accountability.

Citizen charters are also an important tool that allows citizens to exercise their watchdog function and hold service providers accountable. It is essential that such charters are developed in a participatory way, include measurable indicators and are widely publicised.



Promote transparency, responsiveness and quality of local public services through the development of a simple yet powerful accountability tool at the interface between citizens and service providers.



The OECD has supported the Ministry for Public Administration to develop a common methodology for such citizen charters. As a result, the decree regulating the relationship between the administration and its users was modified to make the adoption of citizen charters mandatory for all public authorities in direct contact with the public (Decree No. 2018-1067 of 25 December 2018). Additionally, Circular 17 was passed on 5 August 2019 to present the methodology of the charters.

The OECD also provides guidance and technical assistance to support the development of citizen charters for three pilot public services:

  • a public hospital in Sousse
  • municipal tax collection in Béja 
  • waste management in Tozeur

 Such OECD assistance includes:

  • Presenting and explaining the methodology to local authorities/service providers and sensitise them
  • Assisting them to analyse the state of their service and citizen expectations
  • Identify and formulate the commitments for the charter as well as the related indicators
  • Organise civil society consultation on the draft charters (in cooperation with the Tunisian CSO Jamaity)
  • Layout, publish and broadly disseminate the three pilot charters
  • Assist the service providers to comply with their engagements
  • Build CSOs’ capacity to monitor service providers’ engagements included in the citizen charters and process citizens’ complaints related to the charters
  • Sensitise and support other public service providers to adopt citizen charters


    1. Ministry for Public Administration
    2. Sahloul hospital in Sousse
    3. Municipality of Béja
    4. Municipality of Tozeur

Short version

Long version

Back to MENA-OECD Governance Programme





Citizen charter leaflet Tunisia (French)

Citizen charter Beja (French) 

 Citizen charter Beja (Arabic)


Citizen charter Tozeur (French)


Citizen charter Tozeur (Arabic)


Citizen charter Sousse (French)


Citizen charter Sousse (Arabic)

charte du citoyen de chu charle nicole fr

Citizen charter Charles Nicolle Hospital (French)

 citizen charter for the charles nicolle hospital ar

Citizen charter Charles Nicolle Hospital (Arabic)

citizen charter sidi bouzid fr

Citizen charter Sidi Bouzid (French)

citizen charter sidi bouzid ar

Citizen charter Sidi Bouzid (Arabic)

 Citizens charter Tunisia

Citizen charter leaflet Tunisia (French)

Brochure charte du citoyen en Tunisie

Citizen charter leaflet Tunisia (Arabic)

For more information on the project, please contact:

Alessandro Bozzini ([email protected])



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