Politique réglementaire

Peru moves forward in improving services and formalities provided by the government


Lima, Peru 23-26 February 2020


With the support of the OECD, the Public Administration Secretariat of the Presidency of the Council of Ministers of Peru organised a workshop on “Improving the provision of public services and administrative procedures” to support Peru’s efforts in simplifying and optimising processes and formalities facing citizens when accessing government services. Over 50 public officials and consultants from Peru attended the workshop.

The OECD has been supporting governments in Latin America for over 10 years with the implementation of regulatory improvement tools to simplify and improve formalities and thus, increase the efficiency of governments and the competitiveness of cities, regions and countries.

Topics discussed:

  • Modernisation of the public administration in Peru
  • Public policy context to improve the provision of government services
  • Improvement of services
  • Case study: User journey: Improvingnservice provision following a death in the family
  • Experts from Canada, Argentina and Mexico shared their experience and provided guidance and feedback
  • Experts from the OECD presented the OECD principles and recommendations on regulatory policy

This workshop is part of a series of activities focussing on strengthening public governance in Peru with the financial support of the European Commission.


See press report in Spanish


For more information, please contact:

OECD Regulatory Policy Division for Mexico and Latin America @OCDE_RLAC

Andres Blancas, OECD Regulatory Policy Division

Manuel Gerardo Flores, Senior Economist, OECD @M_GerardoFlores


Further reading: 


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