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  • 25-September-2021

    English

    Digital Government Review of Slovenia - Leading the Digital Transformation of the Public Sector

    This Digital Government Review of Slovenia explores how the Government of Slovenia could enhance and harness digital government to achieve broader strategic goals. It evaluates the efforts made so far by the Slovenian government in shifting towards a digital government approach by looking at institutional governance, institutional digital talent, public service delivery and the strategic use of data. The review provides policy recommendations to allow Slovenia to make the most of digital technologies to foster a citizen and data-driven administration and to enable and sustain the digital transformation of the public sector.
  • 7-May-2021

    English

    Webinar: Data Ethics in the Public Sector

    This webinar introduced participants to work on data ethics in the public sector in front-runner OECD countries, and presented the recent OECD work in the area, including key insights from the Good Practice Principles for Data Ethics in the Public Sector.

  • 21-April-2021

    English

    The OECD Framework for digital talent and skills in the public sector

    Framework provides the pathways for developing a public sector workforce with the necessary skills to achieve successful digital transformation.

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  • 9-February-2021

    English

    Good Practice Principles for Data Ethics in the Public Sector

    The Good Practice Principles for Data Ethics in the Public Sector aim to support an ethical use of data in practice through digital government projects, products, and services that place trust at the core of their design and delivery.

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  • 16-October-2020

    English

    OECD Digital Government Index (DGI): 2019

    The Digital Government Index 2019 is a first effort to translate the OECD Digital Government Policy Framework (DGPG) into a measurement tool to assess the implementation of the OECD Recommendation on Digital Government Strategies and benchmark the progress of digital government reforms across OECD countries.

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  • 14-October-2020

    English

    Digital Government Index - 2019 results

    This paper presents the overall rankings, results and key policy messages of the 2019 OECD Digital Government Index (DGI) and provides a detailed analysis of the results for each of the dimensions of the OECD Digital Government Policy Framework. The DGI measures the maturity level of digital government strategies in OECD member and partner countries based on evidence gathered through the Survey on Digital Government 1.0. Findings show the promising yet modest progress towards robust digital governments, and encourage governments to step up efforts to use digital technologies and data strategically for user-driven public services. The paper highlights how the DGI can support the design, implementation and monitoring of digital government policies and practices, which, in turn, help public sector organisations better respond to citizens’ needs.
  • 14-October-2020

    English

    OECD Digital Government Index (DGI) - Methodology and 2019 results

    This Working Paper presents the process, methodology and results of the OECD 2019 Digital Government Index (DGI). It has three key objectives. First, the paper describes the design, the content and the methodology of the pilot OECD Survey on Digital Government 1.0 and outlines the data collection and verification process. Second, it presents the outcomes of different statistical tests to assess the robustness of the results, including tests to evaluate the sensitivity of the indicators to various weighting schemes. Third, the paper presents countries’ composite results and scores by each of the six dimensions comprised in the OECD Digital Government Policy Framework. Lastly, the paper outlines the key findings and messages based on these results.
  • 7-October-2020

    English

    The OECD Digital Government Policy Framework - Six dimensions of a Digital Government

    This paper presents the OECD Digital Government Policy Framework (DGPF), a policy instrument to help governments identifying key determinants for effective design and implementation of strategic approaches to transition towards higher levels of digital maturity of their public sectors. This analytical work builds on the provisions of the OECD Recommendation of the Council on Digital Government Strategies and supports the qualitative and quantitative assessment of the Secretariat across countries and individual projects. The DGPF provides the ground for peer reviews and frames the design of the methodology and the OECD Survey on Digital Government to measure countries’ digital government maturity across the six dimensions covered in this Framework: digital by design, data-driven public sector, government as a platform, open by default, user-driven and proactiveness. The document is enriched with countries' practices to illustrate the concepts covered in each of the six dimensions of the DGPF.
  • 25-June-2020

    English

    Event: Digital Transformation in Chile

    Two day seminar to mark 10 years of Chilean membership of the OECD and to formally launch three reports on Digital Government in Chile.

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  • 30-May-2020

    English

    Digital Government in Chile – Improving Public Service Design and Delivery

    The e-government era saw efforts to move government services online, automate internal processes and reduce administrative overheads for the public. Often technology led, those efforts sometimes led to the exclusion of some users and created digital-by-default siloes rather than coherent, cross-government, omni-channel services. Now, with the move toward digital government, OECD countries are giving greater priority to how services are designed and delivered, to ensure that digital progress benefits everyone, including those who rely on face-to-face interactions. This report presents a conceptual model for service design and delivery that challenges governments to develop a design-led culture and ensure access to the enabling tools and resources necessary to deliver services that improve outcomes, efficiency, satisfaction and well-being. This model is used to analyse the situation in Chile and provide recommendations about how the ChileAtiende service delivery network can bring the state closer to citizens through a simpler, more efficient and transparent approach. By considering the intersection of digital, telephone and physical service channels, it recommends digital government approaches that ensure consistently high-quality service experiences for all users, in all contexts, and through all channels.
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