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Digital Government Review of Latin America and the Caribbean

Building Inclusive and Responsive Public Services

This report explores how governments in Latin America and the Caribbean can use digital technology and data to foster responsiveness, resilience and proactiveness in the public sector. This report looks at governance frameworks, digital government capabilities, data-driven public sector, public service design and delivery, and digital innovation in the public sector. It identifies trends, challenges, strengths, and opportunities for cross-border collaboration and provides policy recommendations to achieve an efficient and sustainable digital transformation of governments across the region.

Published on September 08, 2023Also available in: Spanish

In series:OECD Digital Government Studiesview more titles

TABLE OF CONTENTS

Foreword
Abbreviations and acronyms
Executive summary
Assessment and recommendations
Governing digital government
Public sector capabilities for digital transformation
Building data-driven public sectors for regional data integration
Improving government service design and delivery
Digital innovation and GovTech
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